Madison Vogt
Raymore
Summary
Dependable Certified Pharmacy Technician with extensive experience at Walgreens, and college degree in becoming a pharmacy technician, adept at resolving complex billing issues and ensuring drug security. Proven organizational skills and a commitment to patient confidentiality, complemented by expertise in vaccine administration. Recognized for enhancing pharmacy efficiency and delivering exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
09.2023 - Current
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Administered vaccinations via intramuscular injection and completed proper documentation.
Neurosurgery Receptionist
Freeman Health System
12.2022 - 09.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Restaurant Manager
Applebee's Grill + Bar
09.2021 - 12.2022
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Olive Garden Restaurant
02.2016 - 07.2021
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Associate of Science - Pharmacy Technician
WTI Technical Institute
Joplin, MO02-2024
High School Diploma -
Odessa High School
Odessa, MO05-2015
Skills
- Proper labeling procedures
- Pharmacist support
- Drug security
- Patient confidentiality
- Vaccine administration
- CPR training
- Organizational skills
- Problem-solving
- Insurance reconciliation
- Billing support
- Stocking shelves
- HIPAA
- Medicare and medicaid process
Certification
- CPhT - Certified Pharmacy Technician
- Vaccine Administer License - 12/24-present
- CPR & First Aid Training - 06/24-Present
Timeline
Certified Pharmacy Technician
Walgreens
09.2023 - Current
Neurosurgery Receptionist
Freeman Health System
12.2022 - 09.2023
Restaurant Manager
Applebee's Grill + Bar
09.2021 - 12.2022
Restaurant Manager
Olive Garden Restaurant
02.2016 - 07.2021
Associate of Science - Pharmacy Technician
WTI Technical Institute
High School Diploma -
Odessa High School