Madison Volschow
Tiffin,OH
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
Work History
Office Manager / Human Resources
First Health Hospice
05.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Established team priorities, maintained schedules and monitored performance.
02.2021 - Current
- Currently serving on the board of Nurtured Roots, a non-profit organization dedicated to assisting those who may not be able to afford the cost of therapy
- The program is dedicated to reducing the barriers to receiving quality mental health services through treatment scholarships
- Developed application process to apply for funding for services
- Created marketing tools to present to community members and businesses for donations
- Responsible for reviewing applications and determining whether an applicant qualifies for any funds.
OFFICE MANAGER
THE IRONWOOD CENTER
02.2021 - 05.2024
- Supervised administrative employees to ensure billing and payment information was collected correctly and efficiently.
- Maintained a strong working relationship with each of our independently contracted mental health providers to ensure their schedule matched their needs as well as the needs of the practice.
- Responsible for being knowledgeable in all aspects of office processes, including billing, hiring, and HIPPA regulations to ensure patient confidentiality.
- Worked with insurance companies to verify insurance benefits and obtained prior authorization when needed
- Responsible for processing all patient payments on the due date as well as keeping track and sending past due balances to collection agency.
- Creating schedules for all administrative staff to meet practice needs.
- Responsible for keeping track of sick/vacation hours for administrative staff as well as approving/denying time off requests.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
RECEPTIONIST
GLASS CITY SPINE & REHAB
08.2018 - 10.2020
- Communicated with recruiters and attorneys regarding mutual clients.
- Calculation of weekly totals for appointments and revenue.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Education
High School Diploma -
GENOA HIGH SCHOOL
05.2018
Exercise Science & Sports Healthcare (Certificate of Completion) -
PENTA CAREER CENTER
05.2018
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Billing
- Scheduling and calendar management
- Employee Training
- Payroll Processing
- Employee Supervision
Board Membership
Board Member | Nurtured Roots
Currently serving on the board of Nurtured Roots, a non-profit organization dedicated to assisting those who may not be able to afford the cost of therapy. The program is dedicated to reducing the barriers to receiving quality mental health services through treatment scholarships.
· Developed application process to apply for funding for services.
· Created marketing tools to present to community members and businesses for donations.
· Responsible for reviewing applications and determining whether an applicant qualifies for any funds for services.
Timeline
Office Manager / Human Resources
First Health Hospice
05.2024 - Current
02.2021 - Current
OFFICE MANAGER
THE IRONWOOD CENTER
02.2021 - 05.2024
RECEPTIONIST
GLASS CITY SPINE & REHAB
08.2018 - 10.2020
High School Diploma -
GENOA HIGH SCHOOL
Exercise Science & Sports Healthcare (Certificate of Completion) -
PENTA CAREER CENTER