MADISON WADE
Mesa,AZ
Summary
New college graduate with a bachelor's in psychology, aiming to pursue a degree in speech and hearing sciences. 7+ years of experience in food service and customer service. 100+ hours of observation in occupational and physical therapy settings.
Overview
6
6
years of professional experience
Work History
Lead Trophy Room Host
Wren and Wolf
05.2024 - Current
- Handled high-pressure situations with composure, including giving time checks to guests, as well as letting them know when their time was up and their space was needed.
- Answered customer questions about hours, seating, and menu information.
- Took reservations for larger parties and put together special seating arrangements that was most ideal to accommodate their space.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Lead Host
Virtu Honest Craft
09.2023 - 05.2024
- Developed professional relationships with guests, inquiring guests about event planning.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Led the host stand single-handedly, managing over 100 reservations in a day.
Fine Dining Server
Arboleda
01.2023 - 09.2023
- Helped customers with dietary restrictions, allergies and intolerances obtain safe food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Server
Merci French Cafe
12.2021 - 01.2023
- Developed relationships with regular guests, keeping up with customer preferences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Shift Lead
Bubble Bee
02.2019 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Assisted guests with concerns, assisted employees with interpersonal conflicts.
Education
Bachelor of Arts - Psychology
Arizona State University
Tempe, AZ05.2023
Skills
- Customer Service
- Interpersonal skills
- Cash Handling
- Caregiving
- Leadership
- Cultural sensitivity
- Disability Experience
- Conflict resolution
- First Aid Training
Affiliations
Member of American College of Sports Medicine (ACSM)
Timeline
Lead Trophy Room Host
Wren and Wolf
05.2024 - Current
Lead Host
Virtu Honest Craft
09.2023 - 05.2024
Fine Dining Server
Arboleda
01.2023 - 09.2023
Server
Merci French Cafe
12.2021 - 01.2023
Shift Lead
Bubble Bee
02.2019 - 12.2021
Bachelor of Arts - Psychology
Arizona State University
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