Madison Walters
Washington,NC
Summary
Dynamic and adaptable professional that has a proven track record with all former employers, excelling in staff scheduling and fostering teamwork. Demonstrated ability to enhance customer satisfaction and operational efficiency through effective communication and problem-solving skills. Achieved significant improvements in service delivery by leveraging organizational and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Pool Manager
Washington Yacht and Country Club
05.2024 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
- Managed staff schedules for optimal coverage during peak times, ensuring efficient operations.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Fostered teamwork among staff members through open communication channels and collaborative problem-solving approaches.
- Utilized advanced Excel functions to organize and analyze data related to snack bar revenue and member attendance
Customer Service Cashier
Great Harvest Bread Co.
04.2024 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
After-School Care Provider
Pirate Port
09.2023 - 01.2024
- Provided homework assistance, resulting in better understanding of subject material and increased confidence in students.
- Created a clean, organized environment that encouraged learning by keeping materials accessible to students at all times.
- Ensured timely pick-up of children from their classrooms at dismissal time, maintaining punctuality across the program schedule.
- Provided emotional support when needed, helping students navigate through challenging personal issues while fostering resilience and coping skills development.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
Victim Advocate
Ruth's House
05.2023 - 12.2023
- Provided support and assistance to domestic violence victims at a shelter during overnight shifts
- Efficiently accomplished required tasks on the nightly cleaning checklist.
- Streamlined referral processes to relevant organizations, facilitating timely access to necessary medical, financial, or therapeutic resources.
- Conducted comprehensive assessments, established clear goals, and developed service plans.
Lead Barista/General Manager of Food Service
Rachel K's Bakery
05.2022 - 05.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Supervised a diverse group of more than 10 employees.
Private Childcare Provider
Cameron Jones
02.2020 - 05.2022
- Facilitated intellectual growth through age-appropriate educational activities, including reading, writing, and arts and crafts.
- Developed strong relationships with parents to establish trust, open communication lines, and support their parenting goals.
- Played engaging, age-appropriate games to entertain and educate children.
- Collaborated with parents on addressing developmental milestones such as potty training, sleep training, and transitioning from bottles to cups.
Veterinary Assistant/Front Desk Receptionist
Coats Veterinary Hospital
06.2018 - 02.2020
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Provided customer support to clients, answering questions and addressing concerns.
- Improved client relations through effective communication and education on pet health needs.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
Education
Associate of Science - General Studies
Beaufort County Community College
Washington, NCHigh School Diploma -
Northside High School
Pinetown, NC06.2020
Skills
- Supply Management
- Health and safety compliance
- Safety Auditing
- Staff Scheduling
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
- Problem-solving abilities
- Reliability
- Effective Communication
- Organizational Skills
- Adaptability and Flexibility
Timeline
Pool Manager
Washington Yacht and Country Club
05.2024 - Current
Customer Service Cashier
Great Harvest Bread Co.
04.2024 - 05.2024
After-School Care Provider
Pirate Port
09.2023 - 01.2024
Victim Advocate
Ruth's House
05.2023 - 12.2023
Lead Barista/General Manager of Food Service
Rachel K's Bakery
05.2022 - 05.2023
Private Childcare Provider
Cameron Jones
02.2020 - 05.2022
Veterinary Assistant/Front Desk Receptionist
Coats Veterinary Hospital
06.2018 - 02.2020
Associate of Science - General Studies
Beaufort County Community College
High School Diploma -
Northside High School
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