Madison Walters
Farmington,AR
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Guru
Splash Car Wash
Farmington , AR
12.2024 - Current
- Greeted customers and explained car wash options thoroughly.
- Inspected vehicles for damage prior to washing.
- Operated car wash machinery and monitored its functionality.
- Operated cash register to process customer payments.
- Stocked shelves with cleaning materials and supplies needed for each job.
- Assisted customers with selection of car wash packages and add-on services.
- Adhered to all safety protocols and guidelines to prevent accidents.
- Assisted with marketing promotions and distributed flyers when necessary.
- Maintained a clean, organized, and safe work environment.
Receptionist
Pigtails and Crewcuts
Fayetteville, AR
12.2023 - 05.2024
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided information regarding services, prices, and appointment scheduling.
- Assisted other team members with various tasks as needed.
- Communicated with stylists to confirm availability for walk-in clients.
- Handled customer complaints in a timely and efficient manner.
- Checked guests in quickly and introduced customers to professionals.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
Crew Member
Tropical Smoothie Cafe
Fayetteville, AR
02.2023 - 09.2023
- Adhered to health department regulations regarding food handling procedures.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Restocked kitchen supplies including food products and utensils.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Scrubbed and polished counters to remove debris and food.
- Wiped down tables and equipment, swept and refilled stock.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Tailored orders to address customer allergies and gluten concerns.
Education
High School Diploma -
Farmington High School
Farmington, AR05-2025
Skills
- Strong communication skills
- Scheduling appointments
- Time management
- Service-oriented mindset
- Telephone skills
- Reliability and punctuality
- Sales and upselling
- Point-of-sale system
- Customer service
- Teamwork and collaboration
- Company standards
Timeline
Service Guru
Splash Car Wash
12.2024 - Current
Receptionist
Pigtails and Crewcuts
12.2023 - 05.2024
Crew Member
Tropical Smoothie Cafe
02.2023 - 09.2023
High School Diploma -
Farmington High School
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