Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MADISON WARD

Andalusia

Summary

Compassionate home health aide with extensive experience in providing home health care. Delivered high-quality patient care while maintaining a safe and supportive environment. Demonstrated proficiency in administering medication and supporting daily essential living activities. Highly efficient department assistant with strong administrative expertise and public sector background. Effectively managed large services group's administrative functions and received recognition for quality of work. Excellent organizational and collaborative skills leading to outstanding results.

Overview

7
7
years of professional experience

Work History

ACCOUNTING ASSOCIATE AND FLEET MANAGEMENT

STEP ONE AUTOMOTIVE GROUP
03.2025 - 04.2025
  • Managed the location of all government and commercial fleet vehicles that were ordered.
  • Scheduled upfits for all fleet vehicles to make sure they are up to the specifications the client requested as well as ensuring safe delivery of the vehicle.
  • Stocked new vehicles into inventory as well as calculating and imputing gross, list, floorplan, holdback, and invoice prices for those vehicles for 3 of our stores.
  • Posted weekly and monthly incentive statement received from Ford and Chrysler.
  • Assisted in annual audits by providing necessary documentation and supporting financial records review.
  • Executed street purchases made by the dealership which consisted of making sure I had all the required signed paperwork, stocking the vehicle into inventory, issuing the check to the appropriate customer or lien holder.
  • Managed accounts payable and receivable processes, ensuring timely and accurate transaction processing.

SERVICE DEPARTMENT ADMINISTRATIVE ASSISTANT

STEP ONE AUTOMOTIVE GROUP
10.2023 - 02.2025
  • Updated the team Excel file of all open tickets for vehicles being worked on twice daily.
  • Maintained up-to-date records and files, ensuring compliance with organizational policies.
  • Developed and implemented office procedures, improving workflow consistency and team collaboration.
  • Trained new administrative staff on software systems and departmental protocols, fostering a cohesive team environment.
  • Closed any ticket needed to help reach daily monetary goals.
  • Submitted Nissan and Chrysler warranty claims directly to the manufacturer to get services covered.
  • Met with the Service Manager and Parts Manager 1 – 2 times a week to account for all finances moving through the two departments.
  • Facilitated digital imaging for Nissan and Chrysler which consists of getting paint/windshields covered through the appropriate manufacturer for customers still under warranty.
  • Tracked daily and monthly monetary total as well as our KPI and CSI survey reports.
  • Served as a Nissan Owner Loyalty Manager for our location which consisted of keeping track of surveys received, maintaining complete training across all employees at the dealership, and enrolling new employees into our system.
  • Completed travel requests for service employees and ensured proper sleeping/travel arrangements were made.
  • Completed reimbursement forms for employees returning from training.

LOT MANAGER, SERVICE ADVISOR/ AND BDC AGENT

STEP ONE AUTOMOTIVE GROUP
09.2022 - 05.2023
  • Managed inventory control processes to ensure optimal lot organization and accessibility.
  • Coordinated vehicle movement and placement to maximize space utilization and efficiency.
  • Led daily inspections of vehicles for quality assurance and compliance with safety standards.
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Drove automobiles to other dealerships or vendors for pickups and deliveries..
  • Achieved and maintained pristine condition of automobiles on lot and in showroom.
  • Utilized CRM systems to track leads, schedule follow-ups, and document customer interactions.
  • Managed inbound and outbound communications to enhance customer engagement and satisfaction.

CARETAKER AND HOME HEALTH AIDE

SELF EMPLOYED
05.2018 - 08.2022


  • Completed daily tasks set by the client as well as assisted with activities essential to daily living including but not limited to dressing, feeding, bathing, and taking daily medications.
  • Assisted with the supervision of the clients children/grandchildren.
  • Maintained a clean and sanitary environment for the clients by sweeping, mopping, vacuuming, dusting and wiping down surfaces.
  • Drove clients to doctor/physical therapy appointments as needed as well as assisting the client in completing their care plan set by their doctor.

Education

Online School (Transfer) -

Christian Educators Academy
01.2018

Online School (Transfer) - undefined

Keystone National High School

High School Diploma -

Genesis Innovative School (Online)
06-2021

Bachelor of Science - Computer Science And Electrical Engineering

University of North Dakota
Grand Forks, ND
05.2022

Skills

  • Multitasking
  • Attention to Detail
  • Interpersonal Skills
  • Empathy
  • Able to work independently or effectively in groups
  • Record Keeping
  • Time Management
  • Proficiency in Microsoft Office such as Word, Excel, PowerPoint, etc
  • Adept at learning new software and programs
  • Relationship building
  • Patient care
  • Emotional support

Accomplishments

    I was chosen to represent all 20 Step One Automotive locations at the 2024 OLM Summit in Las Vegas.

Timeline

ACCOUNTING ASSOCIATE AND FLEET MANAGEMENT

STEP ONE AUTOMOTIVE GROUP
03.2025 - 04.2025

SERVICE DEPARTMENT ADMINISTRATIVE ASSISTANT

STEP ONE AUTOMOTIVE GROUP
10.2023 - 02.2025

LOT MANAGER, SERVICE ADVISOR/ AND BDC AGENT

STEP ONE AUTOMOTIVE GROUP
09.2022 - 05.2023

CARETAKER AND HOME HEALTH AIDE

SELF EMPLOYED
05.2018 - 08.2022

Online School (Transfer) - undefined

Keystone National High School

Online School (Transfer) -

Christian Educators Academy

High School Diploma -

Genesis Innovative School (Online)

Bachelor of Science - Computer Science And Electrical Engineering

University of North Dakota

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