Overview
Work History
Education
Skills
References
Timeline
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Madison Waters

Tulsa,OK

Overview

6
6
years of professional experience

Work History

Project Coordinator

Power Horse Chemical, LLC
Tulsa, OK
04.2023 - Current
  • Generate accurate invoices for clients to maintain precision in financial transactions.
  • Generate purchase orders, monitor procurement of goods and supplies, and address inquiries regarding orders.
  • Track leads and follow-ups through the CRM system.
  • Ensure timely delivery of products according to schedule.
  • Update and maintain CRM database for accurate and up-to-date data.
  • Collaborate with cross-functional teams to streamline processes and maximize efficiency.
  • Maintaining filling systems.

Office Manager

TRAE Holdings, LLC
Tulsa, OK
04.2022 - 05.2023
  • Developed and maintained relationships with shippers and carriers to facilitate the transportation of goods.
  • Negotiated freight rates with shippers to ensure competitive pricing.
  • Coordinated shipments from pickup to delivery, managing all aspects of the transportation process.
  • Utilized transportation management systems and other software tools to track shipments, manage loads, and communicate with clients and carriers.
  • Resolved any issues or challenges that arose during shipments, including delays, damages, or changes to delivery schedules, ensuring customer satisfaction.
  • Managed documentation and paperwork related to shipments, including bills of lading, shipping manifests, and contracts, ensuring accuracy and compliance with regulations.

Implementation Coordinator

Team Professional Services
Tulsa, OK
06.2019 - 04.2022
  • Successfully onboarded over 30 accounts each month, ensuring their compliance was attained, and all Service Level Agreements (SLAs) are met.
  • Adept understanding of Implementation process and industry-specific process and knowledge.
  • Provide excellent customer service consistent with TEAM’s core values and customer excellence expectations.
  • Meet all turnaround time expectations for daily responsibilities and project deadlines as assigned.
  • Assist Implementation leader with execution of special projects as assigned.
  • Monitor and report progress of Implementation deliverables, goals, and objectives.

Customer Excellence Associate

TEAM Professional Services
Tulsa, OK
08.2018 - 06.2019
  • Enhanced task prioritization to meet stringent deadlines while also collaborating with colleagues to contribute to various project responsibilities.
  • Cultivated positive customer relationships through effective communication and supportive interactions.
  • Developed email templates to streamline and improve time efficiency.
  • Managed and monitored the help inbox on a daily basis, ensuring timely responses and resolution of customer queries.
  • Completed over 150 TPS Alert enrollment calls within a week.

Education

High School Diploma -

Glenpool High School
Glenpool, OK
05-2015

Skills

  • Relationship Building
  • Communication & Collaboration
  • Detail-Oriented
  • Customer Relationship Management (CRM)
  • MS Office
  • Reporting
  • Time Management

References

References available upon request.

Timeline

Project Coordinator

Power Horse Chemical, LLC
04.2023 - Current

Office Manager

TRAE Holdings, LLC
04.2022 - 05.2023

Implementation Coordinator

Team Professional Services
06.2019 - 04.2022

Customer Excellence Associate

TEAM Professional Services
08.2018 - 06.2019

High School Diploma -

Glenpool High School

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Madison Waters