Madison Weaver
Statesboro
Summary
Professional in service industry with strong background in team collaboration and operational efficiency. Known for reliability and flexibility to meet evolving needs. Skilled in organization, teamwork communication, and maintaining positive work environment. Adaptable and accepting of constructive criticism to better skills and meet work expectations.
Overview
4
4
years of professional experience
Work History
Crew Team Member
Dairy Queen Grill & Chill
05.2023 - 08.2025
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment efficiently, adhering to health and safety standards during food preparation.
- Collaborated with team members to maintain cleanliness and organization of dining area and kitchen facilities.
- Assisted in training new employees on operational procedures and best practices for service excellence.
- Implemented strategies to enhance order accuracy, reducing errors during peak hours significantly.
- Supported promotional initiatives by effectively communicating menu items and upselling specials to customers.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
Crew Team Member
Dairy Queen Grill & Chill
10.2024 - 02.2025
- Managed inventory levels, ensuring availability of ingredients and supplies for daily operations.
- Contributed to team success by maintaining positive attitude and fostering a collaborative work environment.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Resolved customer complaints quickly and professionally, ensuring repeat patronage.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
- Became familiar with products to answer questions and make suggestions.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
Team Member
Scoops Ice Cream
07.2021 - 05.2022
- Operated cash register efficiently during peak hours, including high tourist traffic, ensuring accurate transactions.
- Assisted customers in selecting ice cream flavors and toppings to enhance their experience.
- Maintained cleanliness of workstations and dining areas, promoting a welcoming and clean environment.
- Prepared and served ice cream products consistently following standard recipes and procedures.
- Maintained flexible hours around schooling and extracurriculars.
- Rotated product to maintain food safety and freshness.
- Maintained inventory and stock to give customers the best shopping experience.
- Collaborated with team members to streamline service processes and reduce wait times.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
Education
No Degree - Biology
Georgia Southern University
Statesboro, GA05-2028
High School Diploma -
Alcovy High School
Covington, GA05-2024
Skills
- Multitasking and organization
- Customer service
- Attention to detail
- Time management
- Teamwork and collaboration
- Cleaning and sanitation
- Inventory management
- Initiative-taking
Timeline
Crew Team Member
Dairy Queen Grill & Chill
10.2024 - 02.2025
Crew Team Member
Dairy Queen Grill & Chill
05.2023 - 08.2025
Team Member
Scoops Ice Cream
07.2021 - 05.2022
No Degree - Biology
Georgia Southern University
High School Diploma -
Alcovy High School