Madison Wehby
New Baltimore,MI
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Strategic knowledge and strong collaborative skills leading to optimum outcomes.
Overview
9
9
years of professional experience
Work History
Associate Account Manager- BioTissue
Smith & Nephew
09.2022 - Current
- Conducted regular account monitoring to assess client satisfaction levels, making necessary adjustments to maintain strong relationships.
- Managed a portfolio of diverse accounts, ensuring the successful delivery of S&N products and services according to client needs.
- Utilized CRM systems effectively to track account activities, streamlining workflows and enhancing organization within the team.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Analyzed client data to identify trends, leading to the development of informed strategies for account growth and retention in a 1.7M territory.
- Negotiated contract renewals with existing clients, securing ongoing business while maintaining profitability goals.
- Trained and mentored new onboarding associates, helping them to quickly adapt to their roles and meet performance goals.
Sales Associate- Trauma & Extremities
Stryker
06.2021 - 04.2022
- Building relationships with existing customers in addition to actively performing account reconnaissance to target business growth opportunities
- Identifying product trends, analyzing case volume, forecasting revenue, and analyzing competitive landscape
- Educating and informing the Surgeons, Nurses, and appropriate Staff Personnel as to the proper use and maintenance of Stryker surgical products
- Keeping the sale representatives informed on territory progress on a regular basis
- Constant education and learning on the job and after hours to make sure product is explained and sold to providers
- Successfully accumulated to the hybrid working hours that is needed to succeed within the Trauma Industry.
Sales Representative- Internship
Presden Consultants
04.2019 - 08.2019
- Exceeded quotas by 69.1 % through generating new business within 58 accounts
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Engaged in friendly conversation with customer to better uncover individual needs.
Waitress
Boston's Restaurant & Sports Bar
04.2015 - 03.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Provided excellent customer service to patrons daily while consistently achieving above 18% charge tip percentage
- Generated $6,500 in sales per week while successfully upselling worth an average of $1,000 per week.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Certificate - Orthopedic Extremities, Reconstruction & Trauma
Medical Sales College
| Phoenix, AZ04.2021
Bachelor's Degree -
Grand Valley State University
| Allendale, MI12.2020
Skills
- Business growth and retention
- Teamwork and Collaboration
- Relationship building and management
- Contract Negotiations
- Goal-Oriented
- Networking skills
Timeline
Associate Account Manager- BioTissue
Smith & Nephew
09.2022 - Current
Sales Associate- Trauma & Extremities
Stryker
06.2021 - 04.2022
Sales Representative- Internship
Presden Consultants
04.2019 - 08.2019
Waitress
Boston's Restaurant & Sports Bar
04.2015 - 03.2019
Certificate - Orthopedic Extremities, Reconstruction & Trauma
Medical Sales College
Bachelor's Degree -
Grand Valley State University
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