Madison Wells
Jacksonville,FL
Overview
4
4
years of professional experience
Work History
Personal Sales Assistant
Tom James Company
08.2022 - Current
- Maintained appropriate filing of personal and professional documentation.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Provided multifaceted services to career professionals by running errands, managing mail, organizing packages.
- Contributed to a positive work environment through strong interpersonal skills.
Sales Associate
Lucy's Gift Boutique
01.2022 - Current
- Preview high-end products for guests and guide them through our selections with knowledge of all brands
- Complete monthly trainings for product knowledge
- Organized racks and shelves to maintain visual appeal, engaged with customers, and promoted specific merchandise.
- Handled cash transactions efficiently while ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Barista
Sipper's Coffee House
09.2021 - 11.2021
- Greet guests with enthusiasm and take orders with precision
- Prepare various complex and simple drinks along with food orders
- Communicated effectively with employers and coworkers to keep the workplace comfortable and safe.
Guest Service Representative
Nothing Bundt Cakes
01.2021 - 12.2021
- Welcomed guests on arrival, displaying a friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Processed guest pick-ups and deliveries following procedures for fast turnover.
- Practiced creativity through decorating food merchandise, and organizing shelves and stock to promote business.
Assistant Teacher
Wee Care Childcare Center
06.2020 - 01.2021
- Guide the children through their spiritual learning of the Bible
- Provide activities to further the children's motor and neurological skills
- Aid teachers in working in rooms with differing ages of kids.
Education
Bachelor of Arts And Sciences - Social Work
University of North Florida
Jacksonville, FL05.2025
High School Diploma -
Lincoln High School
Tallahassee, FL06.2021
Skills
- Decision-making
- Communication
- Critical thinking
- Problem-solving
- Emotionally intelligent
- Organization
- Attention to detail
- Responsibility
- CPR Certified
- CRM software proficiency
- Upselling strategies
- Planning and Organization
Leadership Experience
- Junior League Tallahassee: Teen Board member
- Vice President of Lincoln High School Latin Club
- Volunteer with Buck Lake Elementary for LEGO Jr. Club activities
- Volunteer with Second Harvest
- Volunteer with Planned Parenthood
- Volunteer with Hopefull Handbags Global LLC
Awarded with "Volunteer of the Year" in 2024
Timeline
Personal Sales Assistant
Tom James Company
08.2022 - Current
Sales Associate
Lucy's Gift Boutique
01.2022 - Current
Barista
Sipper's Coffee House
09.2021 - 11.2021
Guest Service Representative
Nothing Bundt Cakes
01.2021 - 12.2021
Assistant Teacher
Wee Care Childcare Center
06.2020 - 01.2021
Bachelor of Arts And Sciences - Social Work
University of North Florida
High School Diploma -
Lincoln High School