Madison Wells

I have achieved so much here, first is learning how to manage the boarding department . Secondly is how to be a leader by example. I am able to make certain calls to better my staff and the pets in my care, building connections with clients and pets no matter the hardships behind it. Here I also made sure we were always advocating for the pet and the pets needs. Making sure the work load is equally divided and every one is working efficiently and with care. Teaching and learning the proper ways to clean/disinfect and what right chemicals to use that is not harmful for the right amount of care to be given to the pets. I would keep track of all project lists meaning initial of every thing that was getting done for the daily tasks and deep cleaning tasks. I also worked with my team in cleaning kennels, feeding pets, walking pets, bathing pets, over all caring for the pets and the needs around them.

I Developed strategies to improve operational efficiency while maintaining high standards of animal care.

• Researched available products that can be used in the kennel such as bedding material or toys.
• Provided customer service support by responding promptly to inquiries and addressing customer complaints in a timely manner.
• Resolved any customer complaints quickly and efficiently.
• Conducted interviews with prospective employees to evaluate their suitability for working in a kennel environment.
• Maintained records for all animals housed at the facility including medical histories, food intake, grooming schedules, and medications administered.
• Developed and implemented kennel policies and procedures.
• Assisted in feeding, watering, exercising, bathing, cleaning cages and runs, administering medications when necessary.
• Managed inventory of food supplies and other materials needed to run the kennel efficiently.
• Supervised team of Kennel Assistants in daily operations of the kennel.
• Provided training to staff on proper handling techniques for animals.
• Oversaw scheduling of appointments for boarding services or daycare activities.
• Conducted regular inspections of the kennel facility to ensure it is safe, clean, and well-maintained.
• Coordinated with veterinarians for animal health care needs such as vaccinations, spay and neuter surgeries, and other treatments.
• Trained new employees on proper handling techniques for different types of animals.
• Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
• Coordinated adequate exercise time to keep dogs healthy and happy.
• Maintained detailed records of animal numbers, medical issues and behavioral concerns.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Delegated work to staff, setting priorities and goals.

I would help check in pets at 7am drop offs and get them ready for the day . Here I learned time and management and how to stay alert at all times. I would make breakfast to all the ones who were needing to be fed for the morning/day one by one in the kitchen area. I would let them all outside and play ball, let them run and have time in the sun. Here I also learned more about dog behavior and what signs to look for when he/she is not comfortable of feels unsafe.

• Supervised playtime between dogs to ensure positive socialization skills.
• Administered medications as prescribed by veterinarians for individual dogs.
• Walked dogs individually or in small groups for exercise purposes according to established protocols.
• Performed routine maintenance tasks such as washing bedding, replenishing food and water bowls, cleaning litter boxes and mopping floors.
• Cleaned and sanitized kennel areas and equipment on a regular basis.
• Monitored health issues with animals under our care and reported any concerns to management staff.
• Ensured the safety of all pets while they were in our care by closely monitoring their activities.
• Provided excellent customer service by greeting and assisting customers in a friendly and courteous manner.
• Maintained accurate records of customer information, pet profiles, vaccination requirements, medications and other important notes.
• Organized supplies including food, toys, treats, leashes, collars and grooming items.
• Resolved behavioral issues among dogs through appropriate interventions.
• Supervised playtime to ensure a safe and fun environment for all dogs.
• Enforced daycare policies and procedures to uphold operational standards.
• Prepared and delivered progress reports and behavioral assessments to owners.
• Maintained cleanliness of play areas, kennels, and equipment to meet health and safety standards.
• Developed personalized care plans for dogs with special needs or requests from owners.
• Facilitated socialization exercises to improve dog interactions and reduce anxiety.
• Administered meals and medications according to owner instructions and schedule.
• Coordinated with veterinary services when medical attention was required.
• Responded to emergency situations according to protocol to ensure animal welfare.
• Cared for pets during owners' absences.
• Implemented enrichment activities to stimulate mental engagement.
• Monitored dogs for signs of illness or distress and reported concerns to management promptly.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Managed check-in and check-out processes, ensuring accurate record-keeping.
• Provided basic training and reinforcement of commands to enhance dog behavior.
• Conducted initial assessments of temperament for new dogs to ensure compatibility with group play.
• Communicated effectively with dog owners about their pet's day and any notable incidents.
• Led outdoor walks and exercise sessions to promote physical health.
• Performed basic grooming tasks including bathing, brushing, and nail trimming.
• Managed inventory of supplies, including food, toys, and cleaning products.
• Maintained clean and orderly play yards, kennels and cages.
• Prepared food to meet needs of animals under care with appropriate meals.
• Cleaned and sanitized equipment and surfaces to protect animal and staff health.
• Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
• Assessed animals for injury and illness.
• Played with dogs and cats to maintain socialization and reduce stress.
• Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
• Delivered excellent service to pet owners to drive repeat business.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Cleaned and maintained kennels, holding areas and surgical rooms.
• Fed and watered animals in care, following special diets and regular medication administration schedules.
• Scheduled grooming and veterinary appointments for animals.
• Reviewed pet records from daily visits and appointments, entering important data into system.
• Screened individuals interested in adopting pets.
• Administered medications to animals.
• Assisted with grooming tasks such as bathing, brushing, and nail trimming.
• Followed precise feeding instructions and schedules for animals under care.
• Walked and exercised dogs during owner absences.
• Socialized animals to prepare for adoption.
• Taught animals sit, stay and other basic commands.
• Bathed and groomed pets using gentle techniques.

My first summer job, I learned step by step the process of how to correctly bathe And prepare pets for a nice spa treatment (I like to call it). Here I would get them prepped and ready for the groomer, I would bathe them following it by a nice blow dry, comb and brush them getting any knots that were able to be brushed out before heading over to the groomer. Here I also learned how to clean/pluck ears, shaving between paw pads,the proper way to handle/hold the pet and also watching for certain pet behaviors.

• Provided nail trims and ear cleaning as requested by the customer.
• Assisted in bathing dogs that were difficult to handle or had special needs.
• Monitored animals for signs of distress or discomfort during bath time.
• Checked for any skin issues such as sores, cuts, or ticks on the animal's body prior to bathing them.
• Brushed out mats from fur coats using proper techniques.
• Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
• Greeted customers warmly upon arrival.
• Maintained cleanliness of the facility at all times.
• Maintained a friendly atmosphere in order to provide a comfortable experience for both customers and their pets.
• Toweled off pets after baths to remove excess water from fur coat.
• Cleaned and sanitized tubs, tools, and equipment after each use.
• Performed dog brushing services including dematting and flea treatments.
• Examined animals for injury or illness and documented symptoms for veterinarian review.
• Kept dogs safe by remaining alert to environmental conditions and nearby animals.
• Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
• Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
• Assisted with grooming tasks such as bathing, brushing, and nail trimming.
• Fed and watered animals in care, following special diets and regular medication administration schedules.