Madison Wenner
Saint Paul,MN
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
3
3
years of professional experience
Work History
Host
Nolos
11.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service
Dairy Queen
03.2021 - 08.2023
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Barista
Starbucks
12.2021 - 07.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Bachelor of Science -
University of Saint Thomas
Saint Paul, MN05.2027
High School Diploma -
Cathedral High School
Saint Cloud, MN05.2023
Skills
- Group Reservations Management
- Event Planning
- Customer Service
- Dining Room Management
- Reservation Coordination
- Takeout Management
- Greeting and Escorting Guests
- Table Vacancy Management
- Guest Flow
- Hosting Functions
Additional Information
Volunteer work
Big Brothers Big Sisters
February 2023 to currently
- During this time I was a role model for a younger one in a unsufficient home. I was and older leader who was there to listen and to do things filling them with joy.
Saint Francis Xavier Church
December 2021 to January 2023
- Every Wednesday night I went to a church group and was a group leader for elementary age children
- During this time we went over religious topics that surrounded the holiday approaching than had small group discussions
Languages
English
Native or Bilingual
ASL
Limited Working
Timeline
Host
Nolos
11.2023 - Current
Barista
Starbucks
12.2021 - 07.2022
Customer Service
Dairy Queen
03.2021 - 08.2023
Bachelor of Science -
University of Saint Thomas
High School Diploma -
Cathedral High School
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