Madison Westbrook
Fayette,AL
Summary
Dynamic and adaptable professional with a proven track record at Elite Fitness and Shop and Save, enhancing operational efficiency and customer satisfaction. Excelled in document management and initiative-taking, significantly improving front desk operations and store organization. Skilled in accurate money handling and adept at fostering positive customer relationships through effective communication and problem-solving.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Personnel
Elite Fitness
04.2023 - Current
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall member experience by maintaining a clean and welcoming facility.
- Handled sensitive member information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from members.
- Processed financial transactions accurately using our designated point of sale system.
- Resolved member complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk and facility operations, leading to successful onboarding experiences.
- Assisted members with special requests, ensuring a personalized and memorable stay.
- Answered telephone calls to offer office information, answer questions, and direct calls management and owners.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized member documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Front Supervisor
Shop and Save
02.2022 - 04.2023
- Monitored employee performance, providing constructive feedback for continuous improvement.
- Streamlined check-out processes for improved efficiency and reduced wait times.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained cleanliness and organization throughout the store, creating an inviting atmosphere for shoppers.
- Managed cash registers and reconciled daily transactions, maintaining accurate financial records.
- Monitored cash drawers in six checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Associate of Science - General Studies
Bevill State Community College
Fayette, AL 08.2024 - 05.2025
High School Diploma -
Fayette County High School
Fayette, AL05.2024
Skills
Document Management
Initiative-taking
Basic accounting
Telephone Etiquette
Records Management
Inventory Oversight
Account Management
Front Desk Operations
Electronic Recordkeeping
Adaptable and Flexible
Calendar and Appointment Management
Accurate money handling
Timeline
Associate of Science - General Studies
Bevill State Community College
08.2024 - 05.2025
Front Desk Personnel
Elite Fitness
04.2023 - Current
Front Supervisor
Shop and Save
02.2022 - 04.2023
High School Diploma -
Fayette County High School
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