Madison White
Hendersonville,TN
Summary
ADDITIONAL SKILLS
Quality-oriented Music Business major currently attending Trevecca Nazarene University, with 4.5+ years of work experience. Aiming to leverage a proven knowledge of customer communications, customer needs assessment, and customer satisfaction skills to successfully fill your company's Music Business Associate role. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Marching Band Member
EXPERIENCE PLAYING
07.2021 - Current
- Playing with the Vanderbilt Spirit of Gold marching band
- Enhanced team performance by participating in rigorous practice sessions and drills.
- Strengthened relationships among band members by fostering a sense of camaraderie and teamwork both on and off the field.
- Improved overall sound quality by maintaining proper instrument care and tuning techniques before each performance.
Synchronization Intern
Sony Music Publishing
06.2023 - 09.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Devised and implemented processes and procedures to streamline operations.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
Sales Associate
POp Shelf
03.2021 - 12.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Sales Associate
Kohls
11.2019 - 03.2021
- Customers
- Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
- Used product knowledge for handling objections.
- Operated cash register and POS to process sales transactions and handle payments
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Engaged with guests to understand and anticipate customer service needs
- Performed cleaning tasks, keeping store neat and organized
- Promoted visual presentation standards by keeping store replenished
- Introduced promotions and sale opportunities, enticing customers
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Drove sales through customer relationship building and suggestive selling techniques
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
- Followed checklist to complete retail store opening and closing activities
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Entered customer transaction information into company databases
- Followed up with customers after sales to gain feedback.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
- Stayed current on customer trends and requirements.
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Represented brand during special events, customer interactions and sales
- Built and established strong relationships with customers, enabling long-term partnerships
- Trained new employees on company policies and strong sales techniques
- Responded promptly to customer queries to increase overall satisfaction
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Used knowledge of company products and services to recommend solutions to customers
- Developed strong relationships with clients to grow business networks.
VOLUNTEER
Humane Society of Sumner County
01.2016 - 05.2020
- Making sure the animals were fed, walked, and cleaned
- Assisting customers with animals
- Cleaning their living spaces
- Traveling to London to play in their New Year's Day parade
- Traveling to New York to play on Ellis Island
- Playing at the Grand Masonic Lodge in Nashville, Tennessee
- Playing in front of a small audience at Ascend Amphitheater
Party Hostess
Strike And Spare
05.2018 - 10.2019
- Represented brand during special events, customer interactions and sales
- Built and established strong relationships with customers, enabling long-term partnerships
- Used knowledge of company products and services to recommend solutions to customers
- Stayed current on customer trends and requirements.
- Developed strong relationships with clients to grow business networks
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Responded promptly to customer queries to increase overall satisfaction
- Updated and expanded client databases within assigned territory
- Engaged with guests to understand and anticipate customer service needs
- Drove sales through customer relationship building and suggestive selling techniques
- Performed cleaning tasks, keeping store neat and organized
- Followed checklist to complete retail store opening and closing activities
- Alerted management to potential security issues, supporting loss prevention and reducing shrink
- Cross-trained with other store departments and areas, supporting overall retail operations
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
- Promoted visual presentation standards by keeping store replenished
- Operated cash register and POS to process sales transactions and handle payments
- Introduced promotions and sale opportunities, enticing
Black Eyed Pea
03.2019 - 06.2019
- Provided product information and resolved concerns to assist customers
- Fastened safety devices for patrons, and provided them with directions for fastening devices
- Sold and served refreshments to customers.
- Tended amusement booths in parks, carnivals and stadiums, performing duties, such as conducting games, photographing patrons, and awarding prizes
- Operated, drove, and explained use of mechanical riding devices and other automatic equipment in amusement parks, carnivals, and recreation areas
- Adhered to strict party schedule to avoid overbooking or delaying of parties
- Arranged tables and seating to comfortably seat party guests
- Cheerfully briefed customers on facility rules, amenities and party policies
- Prepared and serves meals, beverages and desserts to party guests
- Completed opening and closing checklists of facility to verify security of building staff and parking area
- Supervised party area and delivery of services to verify guests complied with facility party package
- Completed party checklist to confirm each party received contracted elements of party package
- Directed guests to correct areas for eating, dancing and other services
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Decorated and set tables in accordance with party themes and age groups
- Managed telephone and internet take-out orders and coordinated hand-off for delivery orders with third-party drivers
- Engaged with guests to maximize satisfaction with food and service
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Distributed, collected and organized printed menus.
- Processed phone and online orders, keeping food hot and fresh until picked up
- Observed food handling and sanitation requirements to reduce risks
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Communicated with patrons to record reservation data
- Into company management system
- Conversed with members and guests in outgoing and friendly manner
- Greeted patrons and coordinated table assignments to meet party preferences and requests
- Observed guest needs throughout dining experience, driving high-quality service
- Adhered to sanitation and safety control policies to protect establishment and patrons
- Remedied guest complaints and escalated serious issues to restaurant manager for prompt resolution
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Assisted in serving guests for parties and special functions.
- Maintained clean and neat workplace and dining room area
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Monitored restaurant activity to determine seating and dining flow
- Closed out podium at end of shift and maintained order and organization
- Answered phone calls to take reservations and address guest questions and concerns.
Education
Bachelor of Science - Music Business
Trevecca Nazarene University
Nashville, TN05.2024
High School Diploma -
Hendersonville High School
Hendersonville, TN06.2020
Skills
- Self-discipline
- Performance etiquette
- Drill memorization
- Rhythmic accuracy
- Music memorization
- Effective communication
- Time management
- Organization
Additional Information
- TREVECCA NAZARENE UNIVERSITYTREVECCA NAZARENE UNIVERSITYTREVECCA NAZARENE UNIVERSITYTREVECCA NAZARENE UNIVERSITY Nashville, TN Music Business Music Business Candidate (Expected graduation May 2024) Relevant Coursework
- requestReferences available upon requestReferences available upon requestReferences available upon request
Timeline
Synchronization Intern
Sony Music Publishing
06.2023 - 09.2023
Marching Band Member
EXPERIENCE PLAYING
07.2021 - Current
Sales Associate
POp Shelf
03.2021 - 12.2022
Sales Associate
Kohls
11.2019 - 03.2021
Black Eyed Pea
03.2019 - 06.2019
Party Hostess
Strike And Spare
05.2018 - 10.2019
VOLUNTEER
Humane Society of Sumner County
01.2016 - 05.2020
Bachelor of Science - Music Business
Trevecca Nazarene University
High School Diploma -
Hendersonville High School
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