Madison White
Southaven,MS
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks Coffee Company
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
Assistant Store Manager
Starbucks
01.2024 - 12.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new partners on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shift Supervisor
Starbucks
06.2022 - 01.2024
- Assigned daily tasks and responsibilities to staff.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Barista
Starbucks
03.2022 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Shift Leader
Sonic
01.2020 - 12.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Customer relations
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Store operations
- Upselling and cross selling
- Work Planning and Prioritization
- Employee coaching
Certification
Partner Of The Quarter
Timeline
Store Manager
Starbucks Coffee Company
12.2024 - Current
Assistant Store Manager
Starbucks
01.2024 - 12.2024
Shift Supervisor
Starbucks
06.2022 - 01.2024
Barista
Starbucks
03.2022 - 06.2022
Shift Leader
Sonic
01.2020 - 12.2021
Similar Profiles
Adrianna BrownAdrianna Brown
Barista (Transfer) at Starbucks Coffee CompanyBarista (Transfer) at Starbucks Coffee Company
Haley MartinHaley Martin
Store Manager at Starbucks Coffee CompanyStore Manager at Starbucks Coffee Company
Zeming ZhaoZeming Zhao
Shift Supervisor at STARBUCKS COFFEE COMPANYShift Supervisor at STARBUCKS COFFEE COMPANY
Kristen BarronKristen Barron
Coffeehouse Leader at STARBUCKS COFFEE COMPANYCoffeehouse Leader at STARBUCKS COFFEE COMPANY
Macon MooreMacon Moore
Law Enforcement/ Military Sales at Pinnacle AmmunitionLaw Enforcement/ Military Sales at Pinnacle Ammunition