Madison Whittemore
Monroe,GA
Summary
Proactive and meticulous Sales Leader dedicated to excellence in travel and hospitality for private, global and corporate customers. Offering an exceptional record of achievement in over 25 year career. Accomplished in surpassing performance standards while maintaining a reputation for professionalism, industry knowledge and integrity. I am laser focused on identifying and capitalizing on emerging market trends, using highly effective techniques to close sales opportunities that will exceed the clients expectations resulting in repeat client business, and generate client referrals with a results driven approach.
Overview
26
26
years of professional experience
Work History
Senior Consultant Closer
Timeshare Legal LLC
02.2022 - 12.2023
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Delivered high-quality solutions for clients through comprehensive research.
- Conducted thorough market analyses, identifying growth opportunities and informing strategic decision-making for clients.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Leveraged extensive industry knowledge to provide valuable insights into emerging trends impacting client satisfaction and higher closing rates.
Senior Sales Manager
Charles Dupey And Associates
03.2017 - 01.2022
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with clients.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Timeshare In House TO (Take Over Closer)
Fantasy World Resort
04.2013 - 01.2018
- Closed deals by building strong rapport with clients and addressing their needs.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Maintained high levels of customer satisfaction by addressing concerns promptly and professionally throughout the closing process.
- Developed tailored solutions for clients, leading to increased repeat business and referrals.
- Utilized market research to stay informed on industry trends, enabling strategic decision-making during negotiations.
- Mentored junior colleagues in closing techniques, contributing to overall team success and growth.
- Negotiated favorable contract terms for clients by leveraging industry expertise and exceptional interpersonal skills.
- Acted as a trusted advisor to clients by providing valuable insights and recommendations based on their unique circumstances, enhancing overall satisfaction and long-term relationships.
- Pitched original sales proposals and presentations to influence customer decision-making.
- Negotiated terms and pricing structures with key decision-makers to maximize profits.
In-House Sales Representative
Westgate Vacation Villas Resort & Spa
04.1998 - 02.2013
- Expanded customer base through cold calling, networking, and relationship building.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
- Collaborated with internal teams to develop customized solutions that addressed unique client needs.
- Facilitated meetings with clients to identify pain points, establish goals, and define actionable steps towards achieving desired outcomes.
- Leveraged extensive industry knowledge to provide valuable insights into emerging trends impacting client businesses.
- Built strong relationships with clients through consistent communication and proactive problem-solving efforts.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines to meet dynamic needs of multiple clients and resort sales standards.
- Closed deals by building strong rapport with clients and addressing their needs.
- Exceeded sales targets through effective negotiation and persuasive communication skills.
- Managed pipeline of prospects, maintaining consistent follow-ups to ensure timely closings.
- Collaborated with sales teams to identify potential opportunities for upselling.
- Developed tailored solutions for clients, leading to increased repeat business and referrals.
Education
University of Florida
Gainesville, FLSkills
- Deposit and Payment Collection
- Legal Documentation
- Customer service
- Deal structuring
- Time management
- Loan Application Preparation
- Microsoft Office
- Data Entry
- CRM Software
- Lending Software Systems
- CRM Proficiency
- Relationship Management
- Closing Techniques
- Objection Handling
Timeline
Senior Consultant Closer
Timeshare Legal LLC
02.2022 - 12.2023
Senior Sales Manager
Charles Dupey And Associates
03.2017 - 01.2022
Timeshare In House TO (Take Over Closer)
Fantasy World Resort
04.2013 - 01.2018
In-House Sales Representative
Westgate Vacation Villas Resort & Spa
04.1998 - 02.2013
University of Florida
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