Madison Wiegert
Grass Valley,CA
Summary
Dynamic customer service professional with experience at Brunswick Veterinary Clinic, excelling in relationship building and critical thinking. Proven ability to resolve customer complaints empathetically, enhancing loyalty. Proficient in data entry and payment processing, consistently maintaining accuracy in high-pressure environments. Committed to delivering exceptional service and fostering positive client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Brunswick Veterinary Clinic
10.2022 - Current
- Utilized veterinary software to manage patient records and schedule appointments accurately.
- Educated pet owners on vaccination schedules and preventive care recommendations.
- Managed appointment scheduling, over the phone and in person with the use of clinic resources.
- Trained new staff on customer service protocols and clinic procedures.
- Maintained accurate medical records in compliance with clinic policies and regulations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Line Cook
Acme
05.2019 - Current
- Prepared and cooked menu items according to recipes and standards.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Assisted in inventory management, ensuring proper stock levels and freshness.
- Collaborated with team members to meet service demands during peak hours.
Customer Service Cashier
Taco Bell
03.2017 - 05.2019
- Processed high-volume transactions efficiently while maintaining accuracy in cash handling.
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Implemented inventory management practices to ensure accurate stock levels.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma - Phlebotomist
Silver Springs High School
Grass Valley, CA05.2025
Skills
Customer service
Active listening
Critical thinking
Data entry
Relationship building
Call center experience
Computer proficiency
Payment processing
Certification
Phlebotomy Technician Certification
Timeline
Customer Service Representative
Brunswick Veterinary Clinic
10.2022 - Current
Line Cook
Acme
05.2019 - Current
Customer Service Cashier
Taco Bell
03.2017 - 05.2019
High School Diploma - Phlebotomist
Silver Springs High School