Hi, I’m
Madison Wilderson
Mukilteo,WA
Summary
Highly skilled and detail-oriented video editor and production coordinator with a diverse background in customer service management and administrative duties, offering a unique blend of creative expertise and organizational proficiency to ensure seamless project execution, client satisfaction, and the delivery of visually stunning and impactful content.
Overview
12
years of professional experience
1
Certification
Work History
Self Employed Web
Freelance Video Editor
09.2020 - Current
Job overview
- Established Freelance video editor specializing in YouTube and social media content, creatively crafting visually engaging and compelling videos that captivate audiences and elevate online presence for clients over 30%.
Soaring Heart
Ecommerce and Customer Service Manager
04.2019 - 08.2020
Job overview
- Oversaw entire ecommerce operation, including website maintenance, product listings, inventory management, and order fulfillment processes.
- Developed and executed comprehensive ecommerce strategies, increasing online sales revenue by 30% within first year of tenure.
Bees And Honey Productions & Humble TV
Media Production Coordinator
09.2011 - 03.2019
Job overview
- Television and Commercial Production Coordinator, orchestrated seamless execution of diverse television and commercial projects. Leveraging exceptional organizational and communication skills, collaborating with cross-functional teams to ensure successful delivery of high-quality productions within established timelines and budgets on over 250 shoots.
American Furniture Warehouse
Corporate Customer Service Manager
06.2015 - 09.2017
Job overview
- Acted as primary point of contact for resolving escalated customer inquiries, complaints, and issues related to furniture purchases. Provided exceptional service, demonstrating empathy and professionalism to ensure customer satisfaction.
KUSA, 9
Television Production Assistant
03.2013 - 09.2017
Job overview
- Collaborated closely with Lead Television Screen Stylist to develop and execute visually compelling looks for on-screen talent, ensuring consistency with Optimum Wellness daytime show's theme and narrative.
Denver Public Library
Circulation Clerk & Bookmobile Clerk
07.2013 - 08.2017
Job overview
- Provided exceptional customer service to library patrons by assisting with inquiries, recommending materials, and addressing concerns related to borrowing and returning items.
- Bookmobile Driver and mobile circulation clerk, safely operated mobile library, providing friendly customer service, managing bookmobile routes, and promoting library services to diverse community locations.
Education
Lighting Studio ServicesDenver, CO
Internship
Colorado Film SchoolDenver, CO
Associates of Applied Science from Film Cinematography
Skills
- MS Office
- G Suite
- Adobe Creative Suites
- MacOS and Windows Operating Systems
- Wordpress
- Content Management Systems
- Social Media Expert
- Asana, Trello
- E-commerce Platforms
- Production Operations
- Cloud Management
- Customer Service
- Creative problem solving and Adaptability
- Administrative support
- Staff education and training
- Excellent verbal and written communication
- Video Editing
- Motion and Still Photography
- Logistic Management
Certification
- Color Correction, Udemy - Certificate
- Adobe Lightroom, Udemy - Certificate
- Adobe CC Premiere Pro Video Editing, Udemy - Certificate
Timeline
Freelance Video Editor
Self Employed Web
09.2020 - Current
Ecommerce and Customer Service Manager
Soaring Heart
04.2019 - 08.2020
Corporate Customer Service Manager
American Furniture Warehouse
06.2015 - 09.2017
Circulation Clerk & Bookmobile Clerk
Denver Public Library
07.2013 - 08.2017
Television Production Assistant
KUSA, 9
03.2013 - 09.2017
Media Production Coordinator
Bees And Honey Productions & Humble TV
09.2011 - 03.2019
Lighting Studio Services
Internship
Colorado Film School
Associates of Applied Science from Film Cinematography
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