Madison Wilke
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Waffle House Restaurant
06.2024 - 10.2024
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Restaurant Hostess/Server
Chuy's Tex-Mex Restaurant
07.2023 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
Server
Waffle House Restaurant
02.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Bachelor of Arts - Legal Studies
Western Kentucky University
Bowling Green, KY05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Check payment processing
- Guest engagement
- Customer service
- Fast Learner
- Multitasking
- Team player
- Reliable and responsible
- Adaptable and flexible
- Problem-solving
Timeline
Server
Waffle House Restaurant
06.2024 - 10.2024
Restaurant Hostess/Server
Chuy's Tex-Mex Restaurant
07.2023 - 05.2024
Server
Waffle House Restaurant
02.2021 - 08.2022
Bachelor of Arts - Legal Studies
Western Kentucky University
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