Madison Wilkerson
Topeka,KS
Summary
Dynamic Tool Coordinator with the U.S. Marine Corps, skilled in logistics management and tool maintenance. Enhanced operational efficiency through process improvements and effective communication, resulting in reduced downtime. Proven leadership and attention to detail fostered a collaborative environment, ensuring timely resource allocation and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Tool Coordinator
U.S. Marine Corps
01.2015 - 01.2020
- Conducted regular audits to maintain the accuracy of inventory data and prevent loss or theft of tools.
- Established effective communication channels between departments, resulting in seamless coordination for tool needs.
- Identified opportunities for process improvements within the department, leading initiatives that resulted in increased efficiency of operations related to tool coordination activities.
- Optimized resource utilization by analyzing usage patterns and reallocating underutilized tools as needed.
- Improved tool organization by implementing an efficient tracking system for easy accessibility.
- Facilitated smooth transitions between projects by coordinating the timely return, inspection, and redistribution of shared tools among teams.
- Assisted in the selection process of new tools, ensuring compatibility with existing equipment while considering cost-effectiveness and performance factors.
- Streamlined inventory management, maintaining accurate records of all tools and equipment.
- Increased productivity by providing necessary tools and resources to team members on time.
- Provided exceptional customer service to internal clients, addressing their concerns promptly and professionally while demonstrating expert knowledge about available tools and resources.
- Reduced tool-related downtime by ensuring timely maintenance and repairs.
- Evaluated vendor performance periodically, fostering strong relationships with reliable suppliers for continuous quality improvements in products and services received.
- Enhanced workplace safety by enforcing strict adherence to safety guidelines regarding tool usage and storage.
- Maintained a clean and organized tool storage area, ensuring optimal visibility and accessibility for all team members.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Kept inventory of hand tools and gauges calibrated for use.
- Facilitated preventive maintenance on equipment in line with company standards.
- Created and maintained daily and weekly reports for upper management.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Collaborated with cross-functional teams to understand project requirements and ensure proper allocation of tools.
- Contributed to project success by anticipating potential challenges related to tool availability or functionality, proactively addressing issues before they impacted progress.
- Unpacked, inspected and stored new tools according to crib plans.
- Monitored incoming and outgoing tools to track locations.
- Used micrometer and visual inspections to evaluate tools for defects and wear.
- Received incoming shipments of tools and equipment from trucks.
- Utilized proper tools and materials to adhere to safety guidelines.
- Managed efficient teams of up to 10 employees.
Shift Manager
Jimmy John's
11.2014 - 12.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Cultivated professional working relationships with peers and supervisors.
Sandwich Artist
Jimmy Johns Gourmet Subs
02.2012 - 12.2014
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Executed sandwich artistry duties with very low occurrence of errors.
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
- Streamlined sandwich-making process to reduce wait times for customers.
- Maintained clean and sanitary work station, contributing to hygienic dining environment.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
- Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
- Managed inventory levels, ensuring fresh ingredients were always available for menu items.
- Optimized food storage procedures, minimizing waste and reducing costs.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Delivery Driver
Jimmy John's
10.2013 - 11.2014
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Navigated efficiently through various routes for timely food deliveries.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
Education
High School Diploma -
Seaman High School
Topeka05-2014
Skills
- Tool maintenance
- Logistics management
- Safety procedures
- Work order management
- Item tracking
- Equipment inspection
- Tool retrieval
- Supply chain
- Security checking
- Fault detection
- Stock control
- Teamwork and collaboration
- Customer service
- Skilled maintenance and repair
- Attention to detail
- Leadership skills
- Excellent communication
- Organizational skills
- Quality control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a 98.6% on 2nd Marine Aviation Wing Inspection.
Timeline
Tool Coordinator
U.S. Marine Corps
01.2015 - 01.2020
Shift Manager
Jimmy John's
11.2014 - 12.2014
Delivery Driver
Jimmy John's
10.2013 - 11.2014
Sandwich Artist
Jimmy Johns Gourmet Subs
02.2012 - 12.2014
High School Diploma -
Seaman High School
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