Summary
Overview
Work History
Education
Skills
Timeline
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MADISON WILLARD

Talent Acquisition Professional
Winter Park

Summary

Talent acquisition professional prepared for pivotal role in optimizing recruitment processes. Skilled in sourcing and assessing top talent, ensuring effective onboarding, and fostering team collaboration to drive organizational success. Known for adaptability and reliability, with strong focus on achieving results and supporting dynamic hiring needs. Proficient in using applicant tracking systems, conducting interviews, and building strong candidate relationships.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Talent Acquisition Coordinator

The Walt Disney Company
02.2022 - Current
  • - Partner with recruiters to support full-cycle hiring, including passive candidate outreach and phone screenings
  • - Manage candidate onboarding processes via completing background checks, sending onboarding documents, and collaborating with hiring managers to create an efficient onboarding experience
  • - Assisted redeployment team, aligning impacted talent with open opportunities—resulting in $3M in cost savings
  • - Lead enhancements to Disney’s DEEPT employee referral program, improving referral processing timelines and payout accuracy
  • - Supported GHRO daily hires team: Coordinate backend hiring processes using Workday and SAP; oversee I-9 audits and compliance
  • - Support recruitment pipelines and strategic projects across departments
  • - Led onboarding and training for new Coordinators, providing structured guidance to ensure process fluence
  • - Actively enhance shared OneNote documentation to implement streamlined workflows and continuous process improvement initiatives

B2B Inbound Sales Specialist

Wayfair
04.2021 - 02.2022
  • - Applied solutions-oriented sales techniques to garner B2B customer satisfaction; 35+ sales calls per day
  • - Surpassed monthly revenue goals of $200K by upselling and personalizing offers to meet client needs
  • - Selected for cross-functional communications pilot designed to drive sales queue efficiency and direct customers to applicable resources

Brand Management Assistant

Brandealane, LLC
08.2020 - 04.2021
  • - Benchmarked product offerings against competitors to develop an effective marketing strategy and increase sales revenue
  • - Increased customer subscription rate to newsletter by 8% via social media marketing

Centralized Inventory Management Analyst Intern

The Walt Disney Company
01.2020 - 04.2020
  • - Partnered with cross-functional teams to deliver creative solutions to complex optimization problems for all resorts
  • - Utilized SQL and Tableau for analysis supporting inventory management initiatives

Quality Operations Systems Auditor

The Walt Disney Company
06.2019 - 01.2020
  • - Led guest experience audits and collected operational data to support service improvements across resort lines
  • - Managed a data-driven survey project delivered to senior resort leaders to discover process gaps in Guest Service Principle integration

Merchandise Cast Member, Bi-Coastal Locations

The Walt Disney Company
01.2018 - 05.2018
  • - Selected for specialized training to administer themed experiences promoting the opening of Pixar Pier
  • - Managed ~$8K in daily transactions, assisted with Guest requests to exceed expectations, audited registers nightly
  • - Trunk show assistant to Disney designer Rebecca Hook: tracked inventory, managed price list, packaged personalized items
  • - Partnered with approximately 400 Cast Members to ensure an exceptional shopping experience for guests

Attractions Cast Member, Space Mountain

The Walt Disney Company
01.2016 - 05.2016
  • - Managed ride safety and efficiency while providing personalized vacation experiences for Guests
  • - Developed interpersonal skills to ensure Guest satisfaction and deliver appropriate Guest Service recovery

Education

Master of Science in Management -

University of Florida
01.2018 - 01.2019

Bachelor of Science in Tourism, Event, and Recreation Management - Tourism and Hospitality Specialization

University of Florida
01.2014 - 01.2018

Skills

  • Process Management: Auditing Policy enforcement Root-cause analysis Technical Hiring Support Referral Program Optimization
  • Client Service and Retention: Curated client assistance Effective communication Relationship Management Event Based sourcing and outreach
  • Microsoft Office Suite, Smartsheet, SAP, Workday, Concur, Accurate, Fragomen, Infinite Brassring (Kenexa), DLearn, Tron, light use of Tableau and SQL

Screening resumes

Applicant tracking systems

Data-driven decision making

Interview scheduling

Recruitment planning

Candidate pipeline management

Problem-solving

Excellent communication

Time management abilities

Adaptability and flexibility

Timeline

Talent Acquisition Coordinator

The Walt Disney Company
02.2022 - Current

B2B Inbound Sales Specialist

Wayfair
04.2021 - 02.2022

Brand Management Assistant

Brandealane, LLC
08.2020 - 04.2021

Centralized Inventory Management Analyst Intern

The Walt Disney Company
01.2020 - 04.2020

Quality Operations Systems Auditor

The Walt Disney Company
06.2019 - 01.2020

Merchandise Cast Member, Bi-Coastal Locations

The Walt Disney Company
01.2018 - 05.2018

Master of Science in Management -

University of Florida
01.2018 - 01.2019

Attractions Cast Member, Space Mountain

The Walt Disney Company
01.2016 - 05.2016

Bachelor of Science in Tourism, Event, and Recreation Management - Tourism and Hospitality Specialization

University of Florida
01.2014 - 01.2018

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