Summary
Overview
Work History
Education
Skills
Timeline
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Madison Williams

Acworth,GA

Summary

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

8
8
years of professional experience

Work History

Server

Sushiology
Kennesaw, Georgia
01.2023 - Current
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Assisted in training new servers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.

Virtual Assistant

Sheek Luxury Lash Extensions
Trenton, MI
04.2020 - 08.2023
  • Created invoices and tracked payments received from customers.
  • Proofread documents for accuracy prior to final submission to clients.
  • Provided administrative support to ensure efficient operation of the office.
  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Maintained a database of client information including contact details, preferences.

Restaurant Hostess

La Grotta Ristorante
Buckhead, GA
02.2022 - 01.2023
  • Greeted customers and escorted them to their tables.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Managed reservations, waitlists, and special requests for large parties.

Barista

Starbucks
Marietta, GA
03.2022 - 12.2022
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.

Shift Leader

Tim Hortons
Trenton, MI
04.2017 - 12.2020
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.

Education

Theatre

Grand Valley State University
Allendale, MI

Skills

  • Task prioritization
  • Table resetting
  • Team member support
  • Daily specials memorization
  • Food inspection
  • Hostess support

Timeline

Server

Sushiology
01.2023 - Current

Barista

Starbucks
03.2022 - 12.2022

Restaurant Hostess

La Grotta Ristorante
02.2022 - 01.2023

Virtual Assistant

Sheek Luxury Lash Extensions
04.2020 - 08.2023

Shift Leader

Tim Hortons
04.2017 - 12.2020

Theatre

Grand Valley State University

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Madison Williams