Summary
Overview
Work History
Education
Skills
Timeline
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Madison Williams

Kennesaw,Ga

Summary

I am a nursing student with a proven track record in customer service, known for exceptional team-building and problem-solving abilities. Skilled at working with diverse personalities and maintaining a positive outlook while embracing new challenges. I am committed to continuous learning and growth in the healthcare field. Seeking work in a hospital setting to gain valuable hands-on experience.

Overview

7
7
years of professional experience

Work History

Patient Liaison

Wellstar
10.2023 - Current
  • Deliver patient meals to hospital rooms
  • Place patient meal orders into the system for preparation
  • Instruct patients on what their diet restrictions are
  • Prepared and served patient meals while adhering to dietary restrictions and customer preferences.
  • Assisted in training new staff on food service protocols and best practices.
  • Delivered exceptional service by promptly addressing patient concerns and special requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for patients.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Receptionist/Customer Service Representative

MadisonNicole Beauty Bar
03.2018 - Current
  • Answering multi-line phone Inbound and outbound calls
  • Followed strict safety standards to protect clients from injury or infection.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Handling payments and deposits
  • Ensure consent forms are signed
  • Greet clients & Maintained a clean and organized work area, contributing to positive first impressions.
  • Handled client inquiries and resolved issues promptly, improving overall client experience.
  • Corresponded with clients through email, telephone or postal mail.
  • Managed inventory of lash supplies, ensuring availability and compliance with quality standards.
  • Sterilized instruments and adhered to sanitation procedures to maintain a clean and safe work environment for clients and staff.
  • Optimized scheduling processes to reduce wait times and improve overall client experience.

Sales Associate

RaceTrac
02.2023 - 10.2023
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Streamlined checkout processes, improving transaction efficiency and reducing wait times.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Delivered exceptional customer service

Crew Member

Dunkin
09.2022 - 02.2023
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided great customer service
  • Prepared food and beverages consistently following company recipes and standards.
  • Maintained cleanliness and organization of workstations to meet health regulations.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Trained new crew members on operational procedures and customer engagement techniques.

Shift Leader

Tropical Smoothie Cafe
09.2021 - 10.2022
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Led successful teams
  • Informed guests on the best nutritional menu items to best fit their needs.
  • Trained employees
  • Utilized Microsoft Office and Excel sheets
  • Resolved customer complaints promptly, improving overall satisfaction ratings.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Crew Member

Wendy's
10.2019 - 08.2021
  • Collaborated with team to streamline order processing and reduce wait times.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Maintained cleanliness of work area and equipment to meet health standards.
  • Managed inventory levels by restocking supplies as needed during shifts.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Assisted in training new team members on procedures, customer service, and sales techniques.

Education

Associate Degree in Nursing - Nursing

South College
Marietta, GA
06-2026

High School Diploma - undefined

Pebblebrook High School
Mableton, GA
05.2021

Skills

  • Associate training & coaching
  • Leadership/ Shift management
  • Data entry proficiency
  • Multitasking and organization
  • Customer service
  • Sales
  • Microsoft office
  • Money handling/ Payment processing
  • Healthcare

Timeline

Patient Liaison

Wellstar
10.2023 - Current

Sales Associate

RaceTrac
02.2023 - 10.2023

Crew Member

Dunkin
09.2022 - 02.2023

Shift Leader

Tropical Smoothie Cafe
09.2021 - 10.2022

Crew Member

Wendy's
10.2019 - 08.2021

Receptionist/Customer Service Representative

MadisonNicole Beauty Bar
03.2018 - Current

High School Diploma - undefined

Pebblebrook High School

Associate Degree in Nursing - Nursing

South College

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