Madison Williams
Olathe,KS
Summary
Dynamic Store Manager with a proven track record at 321 Mattress, excelling in customer service and strategic inventory management. Recognized for enhancing team performance and fostering strong client relationships. Skilled in cash management and problem-solving, I consistently drive sales growth while ensuring a positive shopping experience.
Skilled in creating calm and comfortable environment for pets, developed in professional grooming setting. Strong understanding of animal behavior and handling techniques, adaptable to new roles. Seeking to transition into new field while leveraging ability to maintain high standards of care and attention to detail.
Offering strong foundation in handling and caring for animals, eager to learn and develop in grooming environment. Brings ability to quickly grasp grooming techniques and hygiene practices, ensuring comfort and safety of pets. Ready to use and develop skills in bathing and trimming in the grooming role.
Experienced with various dog grooming techniques, including breed-specific cuts and styling. Utilizes advanced grooming tools and products to ensure health and comfort of pets. Knowledge of pet behavior and health allows for gentle and effective grooming process.
Responsible Animal Caretaker skilled in bathing, grooming and general animal welfare management. Promotes good health with fun, safe and clean environments. Dependably carries out instructions and stays current on schedules.
Overview
4
4
years of professional experience
Work History
Store Manager
321 Mattress
07.2023 - Current
- Oversaw daily store operations, ensuring efficient workflow and customer satisfaction.
- Developed and implemented inventory management strategies to optimize stock levels.
- Trained and mentored staff on product knowledge and sales techniques.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Implemented visual merchandising standards to enhance store presentation and appeal.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
Dog Groomer
Captain Creek Ranch
11.2022 - Current
- Supervised grooming operations, ensuring high-quality service and client satisfaction.
- Trained junior groomers on best practices and effective grooming techniques.
- Developed customized grooming plans based on individual dog needs and owner preferences.
- Implemented safety protocols to maintain a clean and secure environment for pets.
- Maintained accurate records of grooming services and pet health information.
- Advised clients on proper dog care techniques, promoting overall pet well-being.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
- Fed, walked and bathed animals.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Followed pet care instructions for dietary needs and medication regimens.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Dog Groomer
Pups N Suds
2021 - 2022
- Enhanced workflow efficiency through process optimization and staff collaboration.
- Resolved client inquiries and concerns, fostering strong relationships with pet owners.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Store Manager and Dog Bather
Woofgang Bakery and Grooming
2020 - 2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led a team of sales associates to achieve store performance goals.
- Implemented inventory management systems to optimize stock levels and reduce discrepancies.
- Trained and mentored staff on customer service best practices, enhancing team effectiveness.
- Developed marketing strategies that increased foot traffic and sales conversions.
- Analyzed sales data to identify trends and drive strategic decisions for product placement.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Head Kennel Technician
On The Ball
2021 - 2021
- Oversaw daily operations of kennel, ensuring optimal animal care and facility maintenance.
- Developed and implemented training programs for new kennel staff, enhancing team productivity and efficiency.
- Monitored animal health, identifying and addressing behavioral or medical issues promptly.
- Managed inventory of supplies and equipment, ensuring readiness for daily operations and emergencies.
- Maintained a safe environment for both staff and animals, regularly inspecting facilities for potential hazards.
- Increased customer satisfaction by providing attentive care to animals, addressing specific needs and concerns.
- Developed strong relationships with clients through clear communication and empathetic understanding of their pet''s needs.
Education
High School Diploma -
Olathe South High School
Olathe, KSSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Cash management
- Retail inventory management
- POS systems
- Team motivation
- Strategic thinker
- Advertising and marketing
- Personnel development
- Appointment scheduling
- Nail trimming
- Pet grooming techniques
- Ear cleaning techniques
- Paw pad care
- Continuous learning attitude
- Clipper proficiency
- Scissor skills
- Safe nail trimming
- Pet waste removal
- Safety procedures
- Animal first aid
- Canine CPR
- Stress reduction techniques
- Record keeping
- Grooming and bathing
- Sanitation procedures
- Attention to detail
- Human and animal safety
- Customer communication
- Teamwork and collaboration
- Honest and dependable
- Dependable and responsible
- Meal preparation
- Tick removal
- Feeding and watering
- Animal observations
- Injury and illness treatment
- Medication administration
- Problem-solving abilities
- Multitasking
- Active listening
- Effective communication
- Adaptability and flexibility
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Work-life balanceFlexible work hoursCareer advancementCompany CultureQuote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Store Manager
321 Mattress
07.2023 - Current
Dog Groomer
Captain Creek Ranch
11.2022 - Current
Dog Groomer
Pups N Suds
2021 - 2022
Store Manager and Dog Bather
Woofgang Bakery and Grooming
2020 - 2022
Head Kennel Technician
On The Ball
2021 - 2021
High School Diploma -
Olathe South High School