Madison Willits

• Fostered memorable guest experiences with commitment to service and attention to quality.

• Used comprehensive wine and beer knowledge to assist guests with pairings and provided guests with information about 79 rotating craft beer options.

• Trained new servers in restaurant procedures, daily operations, and server duties.

• Handled large parties with efficiency and providing a quality experience either as a solo server or in a team-waiting situation.

• Resolved guest concerns with critical thinking and sound judgment.

• Worked well with coworkers and utilizing teamwork to maintain flow of the restaurant and exceed guest expectations.

• Offered extensive menu information that aided in accommodating guests with specific needs and provided information to those who have dietary restrictions and/or inquiries about ingredients.

• Read and interpreted guest cues to deliver a personalized dining experience.

• Processed cash and credit card payments and completing transactions accurately.

• Used knowledge of beer and wine to provide guests with recommendations for pairings with menu items.

• Greeted and accommodated guests, building positive experience from first interaction.

• Supported daily sales targets by upselling customers on specials and add-on items.

• Planned ahead by anticipating guest needs, ticket times, and volume levels to provide the best guest experience and assist in maintaining flow of the restaurant.

• Remained focused and efficient during high-volume, rush hours of business.