MADISON WILLOUGHBY

Columbus,OH

Summary

Strategic Account Executive with proven success increasing sales and revenue through developing loyal account relationships. Articulate communicator with exceptional negotiation skills. Known for understanding customer needs and delivering effective solutions.

Overview

years of professional experience

Certification

Work History

Business Development Manager

Ohio Addiction Recovery Center

Columbus, OH

12.2023 - Current

Maintained a database of existing customers and prospective leads.
Conducted market research and analysis to identify new business opportunities.
Developed strategic partnerships with vendors and suppliers to ensure cost efficiency.
Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

Account Executive

ZO Skin Health, Inc.

03.2018 - Current

Creating and developing new business relationships while nurturing and strengthening existing business, leading to increased revenue and referrals
Consistently achieving monthly, quarterly and yearly sales and reorder rate goals
Implementing and executing strategic, individualized sell-through and education plans for new and existing clients
Applying conceptual and analytical skills to tailor a custom, strategic business plan for each individual account while providing the highest level of customer care
Identify and establish new market opportunities via prospecting and cold calling
Responsible for representing the organization with positive conduct and a joyful disposition without compromising professionalism and objectivity
Driving sales of the company's superior product while applying brand strategy to ignite success with sincere execution of the highest ethical standards
Handling difficult and time-sensitive inquiries/issues with urgency, positivity and empathy.

Business Development Manager

THE HYDRAFACIAL COMPANY

05.2017 - 03.2018

Responsible for cultivating and nurturing relationships in 275+ accounts over the Ohio, Michigan and Indiana region by providing ongoing support, training, business and event planning
Applying conceptual and analytical skills to tailor a custom, strategic business plan for each individual account while providing the highest level of customer care
Driving sales of consumable product while applying company's brand strategy to ignite success
Handling difficult and time-sensitive inquiries/issues with urgency, positivity and empathy.

Licensed Medical Aesthetician

ANNE THERESE AESTHETIC MEDICINE

06.2015 - 05.2017

Responsible for selling medical-grade, prescription skin care such as ZO Skin Health and physician administered injectables
Applying conceptual and analytical skills to tailor a care plan for each individual patient while establishing trusted relationships, ensuring the highest level of customer care and confidentiality
Educating patients and selling cutting edge procedures.

Sales Aesthetician

BENEFIT COSMETICS

03.2012 - 06.2016

Providing waxing services to a loyal and extensive clientele
Held responsible for driving product sales and establishing a 50% closing and rebooking rate of each client seen on a daily basis
Generated new business by receiving referrals and providing the highest level of customer service.

Phototherapy Coordinator

DERMATOLOGIST OF GREATER COLUMBUS

08.2011 - 03.2012

Responsible for scheduling and treating patients with various skin conditions and documenting their progression
Handling difficult inquiries with diplomacy and confidentiality while ensuring patient-care satisfaction
Performing administrative and clerical task in office including insurance processes, patient inquiries and triage.

Assistant Volleyball Coach

EDISON STATE COMMUNITY COLLEGE

05.2011 - 11.2011

Acting as a liaison between coaches, student-athletes, parents and administration to ensure effective communication
Responsible for recruiting student athletes and negotiating player contracts and scholarships while acting as a brand ambassador on behalf of the institution's athletic and academic program.

Education

Bachelor of Arts - Strategic Communication

The Ohio State University

Columbus, OH

Skills

Diplomacy
Business Development
Conflict Resolution
Sales Expertise
Relationship Building and Management
Sales Quota Achievement

Account Oversight
Customer Relations
Sales Methodologies
Strong Presentation Skills
Negotiation Skills
Interpersonal Skills

Education Certification

Bachelor of Arts in Strategic Communication, The Ohio State University (Magna Cum Laude)
Associate of Science, Associate of an Applied Technical Study, Edison State