Summary
Overview
Work History
Education
Skills
References
Timeline
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Madison Willoughby

Laurinburg,NC

Summary

Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.

Overview

2
2
years of professional experience

Work History

Cashier

Foodlion Grocery Store
Laurinburg, NC
02.2024 - Current
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Balanced daily transactions on a computerized point-of-sale system.

Server

Asahi Japanese
Laurinburg, NC
11.2022 - 11.2023
  • Provided excellent customer service to ensure satisfaction.
  • Prepared drinks according to standard recipes.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Education

High School Diploma -

Scotland High School
Laurinburg, NC
06-2024

Skills

  • Product Recommendations
  • Customer Service
  • Cash Register Operation
  • Payment Processing
  • POS Systems
  • Drawer balancing
  • ID Verification
  • Customer Assistance
  • Order Taking
  • Time management skills
  • Customer service excellence
  • Ordering and stocking
  • Customer Relations
  • Cash Management
  • Liquor Law Compliance
  • Organizational abilities
  • Money Handling
  • POS system operations
  • Merchandise Restocking
  • Staff Mentoring

References

References available upon request.

Timeline

Cashier

Foodlion Grocery Store
02.2024 - Current

Server

Asahi Japanese
11.2022 - 11.2023

High School Diploma -

Scotland High School
Madison Willoughby