Summary
Overview
Work History
Education
Skills
Timeline
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Madison Ruiz

Oceanside,CA

Summary

Well-qualified HR Generalist with proven success in improving operations and solving problems within a rapidly growing organization. Possesses a broad-based expertise in benefits administration, payroll processing, leave of absence administration, compensation, and employee relations. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Human Resources Generalist

Higher Ground Education
07.2021 - Current
  • Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
  • Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Developed and enforced company policy and procedures relating to human resources activity.
  • Conducted confidential investigations of discrimination, harassment and workplace violence.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Liaised with HR and payroll to coordinate and manage employee leaves of absence.
  • Improved operational processes resulting in productivity increase in HR department.
  • Delivered strategic workforce planning, benefits administration, labor relations, succession planning and reporting systems.
  • Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Licensed Relationship Banker

JP Morgan Chase Bank
01.2019 - Current
  • Deliver positive customer service to clients
  • Retain relationships with important clients and their families
  • Advise clients on financial affairs and future planning
  • Exercise discretion with confidential and sensitive customer information
  • Work closely with small business owners to establish payroll, operating accounts, and future planning for their employees
  • Work cohesively alongside partners to deliver excellent service for our clients.

Personal Banker

Wells Fargo Bank
01.2017 - 01.2019
  • Delivered excellent customer service to clients
  • Exercised discretion with sensitive customer information
  • Advised clients on financial matters and future planning.

Lead of Operations

Wells Fargo Bank
01.2015 - 01.2017
  • Managed the day to day responsibilities of the branch
  • Led and trained team members to effectively perform their duties
  • Participated in the new hire interview and on-boarding process
  • Sensitively handled off-boarding of team members
  • Exercised discretion with sensitive customer information
  • Handled customer concerns with sensitivity.

Education

Bachelor’s of Arts Degree in Psychology -

California Sate University San Marcos
01.2019

Skills

  • Policy Implementation
  • Records Management
  • Employee Onboarding
  • Team Bonding
  • Benefits Administration
  • Employee Handbook Development
  • Change Implementation
  • Benefits and Compensation
  • Termination Procedures
  • Procedures Implementation
  • Employment Law Knowledge
  • Payroll Processing

Timeline

Human Resources Generalist

Higher Ground Education
07.2021 - Current

Licensed Relationship Banker

JP Morgan Chase Bank
01.2019 - Current

Personal Banker

Wells Fargo Bank
01.2017 - 01.2019

Lead of Operations

Wells Fargo Bank
01.2015 - 01.2017

Bachelor’s of Arts Degree in Psychology -

California Sate University San Marcos

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Madison Ruiz