Madison Wilson
Fort Worth,Texas
Summary
- Over 5 years of experience in operations and purchasing within the retail industry
- Strong track record of improving efficiency and reducing costs through strategic sourcing and supplier management
- Proficient in CRM and adept at analyzing data to inform decision making
- Excellent communication and interpersonal skills, able to effectively lead and motivate teams
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
Self-Employeed
11.2020 - Current
- Verifying accuracy of entered data
- Compiled data and reviewed information for accuracy prior to input.
- Correcting errors and making updates as necessary
- Generating reports and summaries from data as required
- Maintaining data confidentiality and security
- Responding to requests for information from colleagues or clients
- Ensuring that all data entry deadlines are met
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
Health Benefits Advisor
Aflac
02.2023 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Checked employees' benefits enrollment for accuracy and inputted all data into CRM
- Observed strict procedures to maintain data and plan participant confidentiality.
- Liaised between clients and internal staff to resolve problems involving access, payment of bills and eligibility issues concerning medical care.
Operations Manager
Trader Joe's
10.2017 - 09.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Floor Manager
Trader Joe's
10.2015 - 10.2017
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning and product organization.
Education
Bachelor's Degree [Incomplete] - Law (Pre-Law)
Harvard University
Cambridge, MAAssociate of Arts -
Tarrant County College
Fort Worth, TX05.2015
Skills
- Data Input
- Accounts Payable and Accounts Receivable
- Spreadsheet Management
- Data Processing
- Error Identification
- Data Reporting
Timeline
Health Benefits Advisor
Aflac
02.2023 - Current
Data Entry Specialist
Self-Employeed
11.2020 - Current
Operations Manager
Trader Joe's
10.2017 - 09.2021
Floor Manager
Trader Joe's
10.2015 - 10.2017
Bachelor's Degree [Incomplete] - Law (Pre-Law)
Harvard University
Associate of Arts -
Tarrant County College