Madison Winter
Goose Creek,SC
Summary
Dynamic professional with a proven track record at Hyundai Of North Charleston, excelling in problem-solving and conflict resolution. Demonstrated ability to enhance customer satisfaction and streamline case documentation processes. Skilled in multitasking and decision-making, consistently exceeding performance goals and improving service standards.
Overview
4
4
years of professional experience
Work History
Case Manager PRN
Back 2 Health Chiropractic Clinic
05.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Genesis Concierge Assistant Manager
Hyundai Of North Charleston
05.2023 - 06.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Education
06.2022 - 05.2023
College
Customer Representative
Navy Exhange
10.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Business
Trident Techincal College
North Charleston05.2026
High School Diploma -
Goose Creek Highschool
Goose Creek05.2022
Skills
- Problem-Solving
- Data Entry and Analysis
- Case Documentation
- Organization and Multitasking
- Decision-Making
- Conflict Resolution
Timeline
Case Manager PRN
Back 2 Health Chiropractic Clinic
05.2024 - Current
Genesis Concierge Assistant Manager
Hyundai Of North Charleston
05.2023 - 06.2024
Education
06.2022 - 05.2023
Customer Representative
Navy Exhange
10.2020 - 04.2022
No Degree - Business
Trident Techincal College
High School Diploma -
Goose Creek Highschool
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