Madison Wisniewski
Buffalo,NY
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front End Manager
East Aurora Co-Op Market
East Aurora, NY
08.2024 - Current
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Developed business plans and strategies to grow small business.
- Managed customer databases, ensuring accuracy of all information.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
Store Team Leader
Pet Supplies Plus
Depew, NY
06.2024 - 08.2024
- Monitored inventory levels, identified discrepancies, and implemented corrective action when necessary.
- Managed the scheduling, training, and development of employees to ensure adequate staffing levels.
- Provided customer service by resolving customer inquiries and complaints in a professional manner.
- Maintained accurate records of sales transactions, staff performance reviews, and payroll information.
- Ensured compliance with health and safety regulations in the workplace.
- Assisted with interviewing potential candidates for open positions within the store.
- Conducted regular performance appraisals to identify areas of improvement for individual employees.
- Facilitated communication between management team members regarding store updates or changes.
- Promoted store brand, mission and values to employees and customers to maintain ideal store atmosphere.
- Reinforced customer service behaviors through accountability, recognition and praise.
Assistant Store Team Leader
Pet Supplies Plus
Depew, NY
11.2021 - 06.2024
- Maintained inventory levels, ordered stock and monitored stock control systems.
- Provided leadership to store team members, delegating tasks and ensuring all deadlines were met.
- Developed strategies to improve customer service and increase sales.
- Resolved customer complaints quickly and efficiently to maintain a positive shopping experience.
- Analyzed weekly sales data to identify trends in customer purchasing habits.
- Ensured merchandise displays were attractive and well-stocked at all times.
- Organized regular cycle counts to identify any potential issues early on.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
Shift Leader
Pet Supplies Plus
Depew, NY
10.2020 - 11.2021
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Patient Care Technician
U.S. Renal Care
Tonawanda, NY
08.2020 - 10.2020
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
Team Member
Pet Supplies Plus
Depew, NY
05.2019 - 08.2020
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
- Maintained a clean and organized work area throughout shift.
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Greeted customers upon entering the store with friendly demeanor.
- Answered phone calls regarding inquiries about products or services.
- Addressed customer needs, responding to specific requests.
Education
Some College (No Degree) - Human Services
Erie Community College
Buffalo, NYSkills
- Store Merchandising
- POS Systems
- Retail Inventory Management
- Cash Flow Management
- Customer Service
- Shrinkage Control
- Schedule Management
- Staff Management
- Team Development
Certification
- Inventory Management Mpecialist
- Animal Nutritional Specialist
Timeline
Front End Manager
East Aurora Co-Op Market
08.2024 - Current
Store Team Leader
Pet Supplies Plus
06.2024 - 08.2024
Assistant Store Team Leader
Pet Supplies Plus
11.2021 - 06.2024
Shift Leader
Pet Supplies Plus
10.2020 - 11.2021
Patient Care Technician
U.S. Renal Care
08.2020 - 10.2020
Team Member
Pet Supplies Plus
05.2019 - 08.2020
Some College (No Degree) - Human Services
Erie Community College
Similar Profiles
Austin HenneberryAustin Henneberry
Prepared Foods Team Member at East Aurora Co-opPrepared Foods Team Member at East Aurora Co-op
LINDSEY DICKLINDSEY DICK
Substitute Teacher at East Aurora Union Free School DistrictSubstitute Teacher at East Aurora Union Free School District
MARY LITTLEMARY LITTLE
Human Resources Generalist at Aurora East School District 131Human Resources Generalist at Aurora East School District 131