Madison Wissert
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and an eagerness to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. And a willingness to learning new skills.
Overview
8
8
years of professional experience
Work History
Team Member – Cookline/Caterer/Driver
Brown Bag Catering Company
09.2023 - Current
- Multiple private and individual catering deliveries each day, with prep at event location
- Planed food production stations to coordinate with in-house lunch menu(s) serving hours, that provide reasonably priced, simple, healthy mom and pop meals to those in surrounding Nashville area and its sisters’ cities.
- The quality, excellence, temperature and appearance of food was preserved via Determining, obtaining, and prep the amount and type of food and supplies required for daily catering and in-house lunch menus from storage areas in adequate time for meal production; while also calculating the correct temperature between the grill and the hot boxes.
- Prep of flexible timescale menu(s) ingredient components for next day catering orders.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
Data Entry Associate Representative
Cigna HealthSpring
02.2022 - 12.2022
- Improved data accuracy by meticulously entering and updating information in company databases.
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
- Forwarded claims to appropriate vendor parties either via paper or electronic methods
- Prepped documents to be sent to either customers or providers
- Scanned and tracked documents with our vendors and internal systems, while ensuring both internal and regulated compliance measures are met
- Provided support by responding to inquiries or resolving issues of concern related to any of the tasks above
- Sorted and delivered incoming and/or return mail via sorting, time and date stamping all mail and deliver to the different departments.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
Remote/Onsite Data Associate Entry Representative
Cigna HealthSpring, Incentives Department
09.2020 - 01.2022
- Enhanced data accuracy by meticulously reviewing and validating information from various sources.
- Supported data-driven decision making by providing accurate and timely reports to management.
- Collaborated with cross-functional teams to ensure data consistency and quality across multiple platforms.
- Assisted in developing and implementing data management policies, ensuring compliance with industry standards when launching the OneView Database.
- Streamlined data collection processes for improved efficiency and reduced errors by answering questions and proofing work of lower-level data entry operators.
- Handled complex assignments that required verifying system compatibility among other internal systems via beta testing the new OneView Database, cross referencing to fix glitches/bugs
- Assisted Trainers in training lower-level data entry operators and/or other trainers in how to use the newly implemented OneView Database
- Worked on problem-solving customer issues that were assigned through Call Trackers and various other software systems relevant to the Incentives Team (spreadsheets, databases, Microsoft Word team packets, emails, memos, etc.)
- Hand wrote 1000+ Patient Cards of various pre-scripted card templates, then addressed and mailed end of day each week day; while also scanning and saving all returned or received mail
- Checked all department call trackers, voicemails, and designated inbox emails, before evenly distributing them as needed to 20+ team members in a timely manner and made sure no backlog occurred, while documenting the completion or progress update on each customer issue
- Delivered repetitive, straightforward administrative and/or other basic business services in Data Entry with little to no supervision
- Participated in regular meetings and trainings, staying current on industry trends and best practices related to data management techniques.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Professional Credential Services Data Entry Assoc.
Virtual Inc.
09.2019 - 08.2020
- Enhanced team efficiency by completing high-volume data entry tasks within tight deadlines.
- Maintained strict confidentiality with sensitive information, ensuring the protection of company and client data.
- Opened all mail while documenting intake volume received for each credential state board professions
- Meticulously proofed applicants' required documents across multiple internal systems, while also logging random miss filed or incorrect applications within a 2 day SLA
- Answered all emails from Coordinators about expedited board item(s) issues and/or any M:/ drive search requests
- Collaborated effectively with cross-functional teams to address discrepancies and resolve data-related issues via opening and uploading all COS documents into each Applicant;s profile, set coordinator alerts within the 1 day SLA time slot
- Developed expertise in managing large datasets, enabling accurate analysis for informed decision-making processes within the organization.
- Served as a reliable resource for peers seeking guidance or assistance with complex data entry tasks.
- Sorted all received ACCU into their respective Credentialing professions(nursing, Small exams paid items, Small exams MISC., Allied Health paid items, Allied Health MISC., and Pharmacy) at end of week during COVID-19, then everyday once modified departmental procedures were implemented for normal day to day operations
- Organized, sorted, and checked input data against original documents.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Secured and protected data from unauthorized access by complying with security protocols.
- ACCU Scans completed within a 2 day SLA for each day received, along with e-transcripts and E-COGs received for on the same correlating date
- Supported departmental goals by proactively volunteering for additional tasks during peak periods or staff shortages.
- Act as backup for the Bat Phone each day from 8-12am during COVID-19 and 8-3pm for normal operating hours
- Distribute all physical ACCU to the floor or secure areas during COVID-19 and alerted coordinators of batch documents' location.
In Home Caregiver
Barbara Sammons
12.2017 - 01.2019
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Promoted client independence by encouraging participation in self-care tasks and engaging in stimulating conversations for clients with Alzheimer's.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Supported the physical health of clients through regular exercise routines tailored to individual abilities and limitations.
- Ensured proper body mechanics while transferring or repositioning clients to prevent injury to both caregiver and client alike.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Advocated for client well-being by participating in care plan meetings and offering valuable insights based on firsthand experience with the individual''s needs.
- Maintained client confidentiality at all times, ensuring sensitive information was secure and only shared with authorized personnel.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Team Member – Cook Line/Waitstaff
Mealfit
04.2017 - 12.2017
- Preparation of all food served, following standard recipes and special diet orders
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Planned food production to coordinate with meal serving hours, so that excellence, quality, temperature, and appearance of food was preserved
- Determined and obtained amount and type of food and supplies required for daily menus from storage areas in adequate time for meal production
- Acted as waitstaff at high-profile catered events in surrounding Cookeville area.
- Learned all required tasks quickly to maximize performance.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Senior Student Worker
Service Learning Center-TTU Food Pantry
08.2015 - 05.2017
- Helped launch new food pantry for students and faculty
- Coordinated donated items and advised campus and community organizations how to participate in donations to the center
- Connected campus organizations with the needs of nonprofits in the community
- Acted as onsite representative at TTU Food Pantry events.
- Streamlined internal communication channels to foster collaboration between departments and increase overall organizational effectiveness.
- Mentored junior staff members in best practices while motivating them towards career advancement.
- Successfully managed change initiatives throughout the organization during periods of significant transition and growth.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established and maintained strong relationships with colleagues through regular meetings and communication.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Assisted with onboarding new staff members, providing orientation and support.
Team Member – Line Cook
BurgerFi
05.2016 - 08.2016
- Executed the restaurant’s highest standards of hospitality, cleanliness, and operational
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Demonstrated knowledge of the BurgerFi’s brand and menu through burger line assembly; Operated ovens, stoves, grills, microwaves, and fryers; prepped food refills; Communicated clearly and professionally with managers, team members, and guests.
- Managed multiple stations simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet the fluctuating peak periods through out the work day
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Associate Administrative Coordinator
Alive Hospice
01.2016 - 06.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, conducting tours, and managing office supplies inventory in Cookeville and Nashville offices
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided assistance before, during and after agency fundraisers.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Secured significant funds for charity programs by effectively communicating the organization''s mission and goals to donors.
- Collaborated with team members to develop innovative fundraising strategies, maximizing donations.
- Analyzed data related to past fundraisers to optimize future strategies based on trends and insights gathered.
Education
Associate of Arts - Liberal Arts And General Studies
Tennessee Technological University
Cookeville, TN05.2025
Skills
- Equipment Operation
- Cash Handling
- Complaint Resolution
- Customer Service
- Complex Problem-Solving
- Proficient in Microsoft Word, Outlook, and Excel
- Teamwork and Collaboration
- Materials Staging
- Attention to Detail
- Adaptability and flexibility
- Organizational skills
- Data Analysis
- Creativity and innovation
References
References available upon request
Timeline
Team Member – Cookline/Caterer/Driver
Brown Bag Catering Company
09.2023 - Current
Data Entry Associate Representative
Cigna HealthSpring
02.2022 - 12.2022
Remote/Onsite Data Associate Entry Representative
Cigna HealthSpring, Incentives Department
09.2020 - 01.2022
Professional Credential Services Data Entry Assoc.
Virtual Inc.
09.2019 - 08.2020
In Home Caregiver
Barbara Sammons
12.2017 - 01.2019
Team Member – Cook Line/Waitstaff
Mealfit
04.2017 - 12.2017
Team Member – Line Cook
BurgerFi
05.2016 - 08.2016
Associate Administrative Coordinator
Alive Hospice
01.2016 - 06.2016
Senior Student Worker
Service Learning Center-TTU Food Pantry
08.2015 - 05.2017
Associate of Arts - Liberal Arts And General Studies
Tennessee Technological University
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