Madison Wolfgang
Port Charlotte,FL
Summary
Dedicated individual with a strong work ethic and exceptional customer service skills, honed at Original Italian Pizza & Restaurant. Proven ability to multitask and prioritize effectively, enhancing guest experiences. Detail-oriented in maintaining cleanliness and organization, ensuring a welcoming environment. Adaptable and collaborative, consistently meeting client needs with a focus on quality service.
Overview
6
6
years of professional experience
Work History
Cleaner
Amy Simonetti
08.2024 - 03.2025
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
Server
Original Italian Pizza & Restaurant
09.2019 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Answered customers' questions, recommended items, and recorded order information.
- Improved dining experience by providing prompt, attentive service to guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Science - Medical Laboratory Science
Lock Haven University
Lock Haven, PA08-2028
High School Diploma -
Mifflin County High School
Lewistown, PA06-2023
Skills
- Customer service
- Time management
- Team collaboration
- Conscientious and Detail-oriented
- Multitasking and organization
- Strong work ethic
- Communication and interpersonal skills
- Task prioritization
- Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Full Professional
Timeline
Cleaner
Amy Simonetti
08.2024 - 03.2025
Server
Original Italian Pizza & Restaurant
09.2019 - 11.2024
Bachelor of Science - Medical Laboratory Science
Lock Haven University
High School Diploma -
Mifflin County High School
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