Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer

Madison Wolters

Mankato,MN

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs. Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work History

Crew Member

Jersey Mike's Subs
Mankato, MN
10.2022 - Current
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions or concerns to create optimum experience onboard.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Stocked shelves to organize aisles in assigned department.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Worked front counter, drive-thru and other areas.
  • Offered upgrade items and showcased daily specials to promote restaurant products.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.
  • Prepared products following restaurant, health and safety standards and procedures.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Supported great dining and meal experiences for guests.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Personal Care Assistant

Southern Minnesota Home Health Care
Mankato, MN
02.2021 - 05.2022
  • Monitored and assisted residents through individual service plans.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Planned activities to encourage movement, stretching and strength building.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Ran errands for patients, did shopping and picked up other necessities.
  • Assisted with daily living activities, running errands and household chores.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Assisted patients with self-administered medications.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.

Education

High School Diploma -

Mankato Public Charter School
Mankato, MN
09.2019 - Current

Skills

Hospitality service expertise

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Accomplishments

I was President of student Council in high school.

Certification

CPR

Timeline

Crew Member

Jersey Mike's Subs
10.2022 - Current

Personal Care Assistant

Southern Minnesota Home Health Care
02.2021 - 05.2022

High School Diploma -

Mankato Public Charter School
09.2019 - Current
Madison Wolters