Madison Woods
Baltimore,MD
Summary
Experienced in honing organizational and multitasking skills in a fast-paced warehouse environment. Managed inventory, coordinated logistics, and ensured on-time order fulfillment. Seeking to transition into a new industry to improve operational efficiency and customer satisfaction. Developed strong communication and conflict resolution abilities in a customer-centric setting. Ready to leverage rapport-building expertise and efficient issue resolution techniques in a new field. Committed to cultivating positive relationships and driving success in a different role.
Overview
3
3
years of professional experience
Work History
Warehouse Associate
Thriftbooks
07.2025 - Current
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Worked safely around moving machinery.
- Completed regular cycle counts to maintain accurate inventory records.
- Maintained clean, orderly work environment free of hazards.
Guest Services Agent
The Maryland Zoo in Baltimore
04.2025 - 07.2025
- Welcoming guests as they enter the zoo.
Providing directions to different exhibits, amenities, and facilities like restrooms, food areas, and first aid.
Answering general questions about zoo policies, hours, animal exhibits, or special events.
Selling tickets, membership passes, or special event tickets at the entrance.
Checking tickets and helping with online or group reservations.
Handling cash, credit card payments, and processing any discounts or promotions.
Offering information on animal species, zoo conservation efforts, and educational programs.
Sharing schedules for feeding times, keeper talks, shows, and other zoo activities.
Providing maps and helping visitors plan their route for the day.
Resolving guest complaints or issues (lost items, misunderstandings, etc.).
Assisting guests with accessibility needs (wheelchairs, strollers, etc.).
Offering recommendations for dining, shopping, and other visitor experiences.5. Special Events Support:
Assisting with event-related activities, like providing information about seasonal or promotional events (e.g., animal encounters, holiday-themed programs).
Helping manage guest flow during busy periods or special activities.
Ensuring that guests are following safety protocols, like keeping a safe distance from animals or adhering to zoo rules.
In case of emergencies, they may be part of the initial response team, directing guests and providing assistance until help arrives.
Keeping accurate records of guest feedback, complaints, and suggestions.
Assisting with social media, promotions, and other public relations tasks.
Sometimes helping with behind-the-scenes tasks like restocking brochures or ticketing supplies. - Essentially, they serve as a go-to point for anything visitors might need during their time at the zoo.
Team Member
McDonald's
10.2023 - 04.2025
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Ensured that all restaurant safety guidelines were followed at all times.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Sales Associate
H&M Hennes & Mauritz
06.2024 - 02.2025
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Team Member
Chick-fil-A
09.2022 - 03.2023
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda.
- Organized take-out orders for customers who requested them.
- Acquired new skills to support team and further accommodate customer needs.
- Assisted in the preparation of food items according to recipes and instructions.
Education
Baltimore City Community College
Baltimore, MD05-2026
High School Diploma -
Western High School
06-2024
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Feedback implementation
- Money transfer systems
- Shipment processing
- Sales goals attainment
- Warehouse safety
- Data entry
- Check-in and Check-out procedures
- Complaint handling
Education and Training
other,true,other
Timeline
Warehouse Associate
Thriftbooks
07.2025 - Current
Guest Services Agent
The Maryland Zoo in Baltimore
04.2025 - 07.2025
Sales Associate
H&M Hennes & Mauritz
06.2024 - 02.2025
Team Member
McDonald's
10.2023 - 04.2025
Team Member
Chick-fil-A
09.2022 - 03.2023
High School Diploma -
Western High School
Baltimore City Community College