Madison Workman
Georgetown,KY
Summary
Dynamic and dedicated professional with experience at Texas Roadhouse, excelling in customer service and problem-solving. Proven ability to enhance guest experiences through effective communication and teamwork. Skilled in safety management and first aid, fostering a welcoming environment while ensuring operational efficiency during peak hours. Committed to maintaining high standards of hospitality.
Energetic and friendly with natural ability to create safe and enjoyable environment. Understanding of safety regulations and procedures along with strong communication skills. Dedicated to ensuring memorable and positive experience for all guests.
Overview
2
2
years of professional experience
Work History
Slide Attendant
Parks and Recreation Department
05.2024 - 08.2025
- Monitored slide operations to ensure guest safety and adherence to park regulations.
- Assisted guests with slide access, providing clear instructions for safe use.
- Maintained cleanliness and organization of slide area, enhancing visitor experience.
- Responded promptly to guest inquiries, fostering a welcoming environment.
- Conducted routine inspections of equipment, reporting issues to maintain safety standards.
- Collaborated with team members to implement efficient operational procedures during peak hours.
- Trained new staff on safety protocols and operational responsibilities effectively.
- Provided feedback on operational improvements, contributing to enhanced service delivery.
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
Host
Texas Roadhouse
08.2024 - 06.2025
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed waitlists efficiently to optimize seating arrangements during peak hours.
- Assisted in training new hosts on procedures and customer service standards.
- Coordinated with kitchen and serving staff to ensure smooth dining operations.
- Handled guest inquiries and resolved concerns to enhance overall experience.
- Monitored dining area for cleanliness, maintaining high standards of hospitality.
- Implemented strategies to improve guest flow during busy periods, increasing efficiency.
- Provided feedback to management on operational improvements based on guest interactions.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Camp Counselor
Parks and Recreation Department
05.2023 - 08.2023
- Supervised daily activities, ensuring safety and engagement of campers.
- Assisted in planning and implementing recreational programs tailored to diverse age groups.
- Communicated effectively with parents about camper progress and program details.
- Facilitated group games and activities, promoting teamwork and social skills among participants.
- Monitored camper behavior, addressing conflicts and reinforcing positive interactions.
- Maintained cleanliness and organization of camp facilities and equipment.
- Adapted activities based on weather conditions, ensuring continuous engagement and enjoyment.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
BBA - Education
Georgetown College
Georgetown, KY05-2029
High School Diploma -
Scott County High School
Georgetown, KY05-2025
Skills
- Strong teamwork
- Patience and empathy
- Leadership qualities
- First aid proficiency
- Water safety
- Age-appropriate interaction
- Slide operation expertise
- Customer service
- Safety procedures
- Safety reporting
- Safety management
- Equipment operation
- Behavior management
- First aid training
- Positive attitude
- Strong work ethic
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Customer assistance
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Cash handling
- CPR certified
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
Timeline
Host
Texas Roadhouse
08.2024 - 06.2025
Slide Attendant
Parks and Recreation Department
05.2024 - 08.2025
Camp Counselor
Parks and Recreation Department
05.2023 - 08.2023
BBA - Education
Georgetown College
High School Diploma -
Scott County High School