Photography
Madison Worland
Kingston,WA
Summary
As a Horse Trainer/Riding Coach, my success required using strong communication and interpersonal skills customizing riding lesson programs to elevate student knowledge and skill levels. Adapting my lesson planning to each student's age, experience, and skills to support their riding goals ranging from basic horsemanship knowledge to competing at high levels. I was able to share detailed knowledge of equine industry practices and disciplines to provide long-term growth for each student.
In banking, I was a trustworthy teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude and accuracy.
My background in the food industry included working as a bartender in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Regularly chosen for large events where customer attendance was expected to be very high based on my ability to consistently provide high quality, personal, and gracious service in a fast paced environment.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Trainer
Karma Huff Training
06.2021 - 07.2023
- Private contractor work
- Prepared horses for specific competitions or tasks.
- Rode horses in training sessions and provided feedback on performance.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Responsible for managing my own schedule, client base and communications.
- Financial accountability for monthly client invoices and payments
Teller
Timberland Bank
Poulsbo, WA
02.2020 - 06.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Trained new hires on customer service policies and procedures.
- Counted, verified and handled large dollar amount bank deposits and armored car transactions.
Bartender
White Horse Golf Club
Kingston, WA
06.2019 - 01.2020
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recommended menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender/Server
Buffalo Wild Wings
Amarillo, TX
08.2018 - 05.2019
- Promoted high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained composure and efficiency during high-volume sporting events such a Super Bowl and March Madness.
Bartender/Server
Buffalo's Southwest Cafe
Canyon, TX
09.2017 - 05.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Consistently chosen for handling large parties and busy holidays/events based on high quality performance.
Education
Bachelor of Arts - Equine Industry And Business
08.2015 - 08.2022
Received a solid foundation in course work that included communication, science, agriculture, and business. Gaining the knowledge with a balance of business and scientific subject matter integrated with technical and practical skills as they pertain to the equine related industries. Developed a fundamental base of business knowledge plus strong critical thinking, problem solving, interpersonal communication and leadership skills. Also completed courses in marketing, social media, and sales to expand my knowledge for business related promotion.
- Extracurricular Activities: Student Athlete on the University Equestrian Team and the Equine Judging Team
Skills
Training program development
Accomplishments
- Assisted in training of the members and their horses on the competitive show team at Karma Huff Training resulting in consistent success in national and regional competition.
- Received a Top 10 placing at the Pinto World Championship Show in Tulsa, OK in 2018 on a 3 year old horse I trained.
- Multiple Top 10 Team and Individual placings when competing on the highly decorated Equine Judging Team at West Texas A&M University in 2017.
Interests
Sports
Writing
Teaching/Coaching
Puzzles/Problem Solving Activities
Timeline
Assistant Trainer - Karma Huff Training
06.2021 - 07.2023
Teller - Timberland Bank
02.2020 - 06.2021
Bartender - White Horse Golf Club
06.2019 - 01.2020
Bartender/Server - Buffalo Wild Wings
08.2018 - 05.2019
Bartender/Server - Buffalo's Southwest Cafe
09.2017 - 05.2018
West Texas A&M University - Bachelor of Arts, Equine Industry And Business
08.2015 - 08.2022