Microsoft Office
Madison Yates
-
Summary
Hardworking medical receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Highly trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Medical Receptionist
Indian River Podiatry
02.2023 - Current
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Streamlined appointment scheduling for increased efficiency and patient convenience.
- Increased patient satisfaction scores by consistently providing compassionate, patient-centered care.
Customer Service Representative
Fortis Payments
05.2021 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Managed over 50 customer phone calls per day, averaging at almost 3 hours of talk time.
Assistant Preschool Teacher
Maitland Farm Preschool
07.2019 - 11.2020
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Assisted teacher with developing creative program suitable for preschool children
Education
High School Diploma -
Vero Beach Highschool
Vero Beach, FL 08.2015 - 05.2019
Associate of Arts - Early Childhood Education
Indian River State College
Fort Pierce, FL 05.2001 -
Skills
Solid people skills
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Microsoft Excel
Certification
Certified CPR & First Aid - 2019-Present
Interests
Working in healthcare
Working in customer service/reception
Timeline
Medical Receptionist
Indian River Podiatry
02.2023 - Current
Customer Service Representative
Fortis Payments
05.2021 - 02.2023
Assistant Preschool Teacher
Maitland Farm Preschool
07.2019 - 11.2020
High School Diploma -
Vero Beach Highschool
08.2015 - 05.2019
Associate of Arts - Early Childhood Education
Indian River State College
05.2001 -
Certified CPR & First Aid - 2019-Present
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