MADISON ZACHARY
Undergraduate Student
Clinton Township,MI
Summary
Healthcare professional with experience in assisted living and memory care since age sixteen, providing both direct patient care and operational support. Bachelor’s student in Sociology with a minor in Psychology at Wayne State University, with a strong interest in geriatrics and plans to pursue Occupational Therapy graduate studies.
Overview
9
9
years of professional experience
Work History
Laundry Supervisor
Flourish Collections of Oakland Township
11.2024 - Current
- Addressed customer concerns promptly, ensuring high levels of client satisfaction and repeat business.
- Handled delicate fabrics with care, ensuring proper handling methods were employed to prevent damage or fading during laundering processes.
Lead Caregiver
Sunrise Senior Living
01.2021 - 01.2023
- Delegated assignments amongst staff, completed hourly rounds and relayed concerns and information to management from residents and families.
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
Patient Transporter
Henry Ford Hospital
01.2020 - 01.2021
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Patient Registrar
Troy Beaumont Hospital
01.2018 - 01.2019
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Acted as a liaison between patients and healthcare providers, resolving any concerns related to scheduling, insurance, or other administrative matters.
Dining Room Server
Pineridge of Hayes
01.2017 - 01.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Education
High School Diploma -
Adlai E. Stevenson Highschool
Clinton Township, MIHigh School Diploma -
Adlai E. Stevenson Highschool
Clinton Township, MINo Degree - Psychology
Michigan State University
Lansing, MI 05.2001 -
Bachelor of Arts - Sociology
Wayne State University
Detroit, MI 05.2001 -
Skills
Highly adaptable multitasker with strong problem-solving and de-escalation skills Recognized for promoting teamwork, supporting staff, and consistently providing compassionate, high-quality care Committed to ensuring residents, clients, and families feel safe, supported, and confident in their care
Timeline
Laundry Supervisor
Flourish Collections of Oakland Township
11.2024 - Current
Lead Caregiver
Sunrise Senior Living
01.2021 - 01.2023
Patient Transporter
Henry Ford Hospital
01.2020 - 01.2021
Patient Registrar
Troy Beaumont Hospital
01.2018 - 01.2019
Dining Room Server
Pineridge of Hayes
01.2017 - 01.2019
No Degree - Psychology
Michigan State University
05.2001 -
Bachelor of Arts - Sociology
Wayne State University
05.2001 -
High School Diploma -
Adlai E. Stevenson Highschool
High School Diploma -
Adlai E. Stevenson Highschool