Madison Zona
Saint Johns
Summary
Professional with experience in delivering exceptional customer service and resolving client issues efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Adept in communication, problem-solving, and conflict resolution, with customer-centric approach that ensures satisfaction and loyalty. Reliable, adaptable, and ready to contribute to positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Service Staff Member
Publix
11.2021 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Assisted in maintaining store appearance through organization and cleanliness standards.
- Collaborated with team members to enhance overall shopping experience for customers.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Retained customers through exceptional problem-solving skills, demonstrating genuine care for their concerns.
Education
High School Diploma -
Bartram Trail
St.johns Fl03-2024
Skills
- Complaint handling
- Problem resolution
- Conflict resolution
- POS systems expert
- Problem-solving
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Money handling
- Relationship building
- Product knowledge
Languages
Asl
Timeline
Customer Service Staff Member
Publix
11.2021 - Current
High School Diploma -
Bartram Trail