Madison Zwemer
Savannah,GA
Summary
Proven leader and efficient organizer, adept at time management and office administration, significantly enhanced operational efficiency at Effingham Animal Hospital. Skilled in customer relations and tech-savvy, consistently improved client satisfaction and streamlined processes. Excelled in staff management, fostering a team-oriented environment and driving productivity. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
3
years of professional experience
Work History
Receptionist
Effingham Animal Hospital
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Shift Manager/Key Holder
Walgreens
03.2023 - 04.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Ensured compliance with all company standards as well as local health and safety regulations during each shift.
- Improved shift efficiency by streamlining processes and implementing time-saving strategies.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Collaborated with upper management on marketing initiatives to drive increased foot traffic and sales revenue.
Receptionist
Azalea Animal Hospital
06.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Kennel Technician
Effingham Animal Hospital
07.2021 - 05.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
Restaurant Hostess
TinFin
05.2021 - 07.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
BBA - Music Management
Full Sail University
Winter Park, FL04.2026
High School Diploma -
South Effingham High School
Guyton, GA05.2022
High School Diploma -
Effingham College Career Academy
Rincon, GA05.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Scheduling
- Customer and client relations
- Office Administration
- File Management
- Tech-Savvy
- Bookkeeping
- Security awareness
- Staff Management
Timeline
Receptionist
Effingham Animal Hospital
05.2024 - Current
Shift Manager/Key Holder
Walgreens
03.2023 - 04.2024
Receptionist
Azalea Animal Hospital
06.2022 - 03.2023
Kennel Technician
Effingham Animal Hospital
07.2021 - 05.2022
Restaurant Hostess
TinFin
05.2021 - 07.2021
BBA - Music Management
Full Sail University
High School Diploma -
South Effingham High School
High School Diploma -
Effingham College Career Academy
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