Madison A. Langford
Antioch,TN
Summary
Established customer service/sales agent with 6+ years of experience. Highly dependable and organized with a proven ability to work well under pressure. Looking to bring a track record of success to an established brand to help grow within the company. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
8
8
years of professional experience
Work History
Sales Ambassador
Sprouts Farmers Market Inc, Grocery
Antioch, TN
03.2023 - Current
- Greeted customers and provided product information.
- Engaged with customers to identify their preferences and needs.
- Provided feedback to store management regarding customer service issues.
- Generated reports on sales trends and customer feedback.
- Developed key customer relationships to increase sales.
- Gave out product samples, coupons and pamphlets to encourage sales.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
- Taught customers how to personalize experiences with products and obtain maximum benefit.
- Worked with employers to identify and stock optimum products.
Team Member/Cashier
Tommy Hilfiger Store
07.2022 - 01.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked on different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payments for order totals.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Resolved issues quickly to maintain productivity goals.
- Continuously checked products for quality assurance according to strict guidelines.
- Made product suggestions while processing transactions, increasing sales by 10% or more.
- Received, processed, and stocked merchandise in accordance with store policies.
- Worked hard to learn required tasks quickly to maximize performance.
Store Team Member
At Home
01.2022 - 05.2022
- The main objective was to greet the store’s customers, process transactions and returns via the register, set out products in between customers, and backup my coworkers during rush periods while delivering positive shopping experience
- Informing the store’s customers about the rewards programs and store credit cards was encouraged and executed
- I was tasked with training new employees on how to complete the tasks of the store’s front end and register.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Cashier/ SFS Lead
Old Navy
05.2019 - 08.2021
- My duties included picking and packaging mobile store orders so that they could be delivered to UPS/FedEx employees
- I assisted new employees with becoming acclimated with store procedures such as returns, enrolling customers in the mailing list for shopping rewards, processing mobile orders on the sales floor, recovering areas of the store, and processing transactions on the register
- I was awarded with recognition of completing the second highest number of customer signups within the store for our company’s rewards program.
- Helped customers complete purchases, locate items and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
Cashier
Bath and Body Works, Opry Mills Mall
11.2017 - 03.2019
- I restocked the product shelves in between customers and assisted customers during their shopping experience
- Up sales of store products were encouraged and successfully fulfilled.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Customer Service Team Leader/ Customer Service Specialist
Old Time Pottery
05.2016 - 05.2017
- Intially hired as a customer service team leader and helped the cashiers with wholesale accounts, filing tax exempt account paperwork, processing checks, and counting down the registers at the end of employee shifts and workdays.
- Primarily worked at the front end of the store closest to the store’s entrance while assisting customers quickly and efficiently.
- Resolved product or service problems by clarifying customer's complaints, determining the cause of problem, and selecting best solution to solve problem.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Maintained financial accounts by processing customer adjustments.
- Recommended products to customers, thoroughly explaining details.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Bachelor’s Degree - Professional Education
Austin Peay State University
Clarksville, TN12-2027
Associate Degree in Liberal Arts - English
Nashville State Community College
Nashville, TN05.2019
Skills
- Excellent negotiating and skills in resolving conflict
- Strong professional communication skills
- Intimate understanding of business and marketing processes
- Uses standard sales software and computers daily
- Ability to learn product knowledge quickly and relay this complicated information to customers
- Problem-solving, critical thinking, and analysis
- Extensive history using store phone and email professionally
- Ability to upsell on majority of orders
- Stocking and Replenishing
- Strong time management abilities
- Implement standard closing techniques
- Quality Standards
Accomplishments
- Team member of the month award for August 2023 at Sprouts Farmers Market
Timeline
Sales Ambassador
Sprouts Farmers Market Inc, Grocery
03.2023 - Current
Team Member/Cashier
Tommy Hilfiger Store
07.2022 - 01.2023
Store Team Member
At Home
01.2022 - 05.2022
Cashier/ SFS Lead
Old Navy
05.2019 - 08.2021
Cashier
Bath and Body Works, Opry Mills Mall
11.2017 - 03.2019
Customer Service Team Leader/ Customer Service Specialist
Old Time Pottery
05.2016 - 05.2017
Bachelor’s Degree - Professional Education
Austin Peay State University
Associate Degree in Liberal Arts - English
Nashville State Community College