Summary
Overview
Work History
Education
Skills
Additional Experience
Timeline
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Madison B Huynh

San Diego,CA

Summary

Experienced hospitality professional with a proven track record spanning several years, encompassing roles in customer service, leadership, upselling, and sales. I bring in-depth knowledge of operational practices and logistics coordination, complemented by a strong background in hospitality. Proficient in day-to-day operations, catering, and event preparations, I have a successful history of managing budgets, controlling inventory, and motivating team members to drive productivity. Additionally, my engineering background and problem-solving mindset provide a unique perspective that can add value to various roles.

Overview

5
5
years of professional experience

Work History

Website Designer & Host

Freelancer
11.2023 - Current
  • Troubleshot technical issues and optimized websites for search engine optimization, performance, and accessibility.
  • Developed user-oriented visuals and features using front-end languages to increase site traffic.
  • Completed full redesigns of existing websites to improve navigation, enhance visuals, and strengthen search engine rankings.
  • Engaged with clients to plan and optimize site issues and queries.
  • Completed domain name registrations and maintained website and web hosting account management.
  • Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
  • Applied emerging technologies to update and maintain site applicability.
  • Implemented changes and integrated requested elements to streamline business operations.
  • Provided security maintenance and patching on website interface to maintain viability after launch.

Venue Night of Show Upsells

Live Nation - The Observatory North Park
11.2022 - Current
  • Successfully upsold VIP amenities at concerts in a general admission venue with a maximum capacity of 1200 guests.
  • Managed VIP service sales and maintained patron records using Ticketmaster's POS system; TM1.
  • Improved customer VIP experience by streamlining tablet sales processes and training peers on credit card scanning.
  • Provided tailored reservation options based on patron preferences and event expectations.
  • Achieved record-breaking sales multiple times by delivering exceptional customer service and resolving issues with online ticketing agencies.

Green Room Hospitality Worker

Live Nation Entertainment Inc.
09.2023 - Current
  • Provided top-notch customer service to enhance the company's image and ensure guest satisfaction.
    Orchestrated a premium experience for touring musical artists in the green room, the pre-performance lounge.
    Managed merchandise sales and proficiently utilized Excel spreadsheets to calculate venue payments accurately.
    Welcomed guests with warmth and professionalism, fostering positive connections.

Server/Bartender

Gyu-Kaku Japanese BBQ
05.2022 - 11.2023
  • Successfully served Tapas-style Japanese BBQ in a high-volume tourist hotspot.
  • Consistently achieved personal net sales of $1.6k to $2.5k per shift.
  • Implemented a streamlined communication system, reducing miscommunications by 95% and enhancing conflict resolution.
  • Earned numerous 5-star reviews and built strong customer relationships through exceptional service.
  • Maintained high table turnover, boosting sales by $500-1.2k per shift compared to peers.

Shift Lead Server

Nishiki Ramen - Hillcrest
01.2022 - 05.2022
  • Provided exceptional service in a fast-paced 35-table, open-seated, and high-volumed restaurant.
  • Performed various Front-of-House duties, including serving, hosting, bussing, take-out, food-running, and serving beverages.
    Quickly advanced to the position of shift lead within 1.5 months of starting.
  • Consistently operated as the sole server/FOH staff member, managing 90-120 guest checks per shift.
    Earned approximately thirteen 5-star reviews during working shifts, boosting the business Yelp rating from 4.1 to 4.3 stars within the first 2 months of employment.
    Actively enhanced employee skills and knowledge through regular training and mentoring, fostering team morale.
    Produced shift summary reports, balanced the cash register, and offered valuable insights for quality improvements, maintaining open communication with supervisors about goals and progress.

Front of House - Server

Pho House Deli & Cafe
04.2019 - 01.2020
  • Fostered warm and personalized relationships with loyal clientele, delivering exceptional service.
  • Managed a range of front-of-house duties, including serving, hosting, table bussing, take-out, and order expediting.
  • Ensured the preparation of high-quality beverages.
  • Demonstrated versatility by occasionally working as a banh mi sandwich cook, contributing to seamless restaurant operations.
  • Took charge of daily service team operations, delegating tasks, and providing training to new staff.
  • Successfully operated as a two-person front-of-house team in a family-owned pho restaurant, efficiently serving a diverse clientele with over 200 daily orders.

Engineering Internship

Daimler Trucks AG
09.2018 - 05.2019
  • Revamped a 25-year-old monorail system for Freightliner truck cabins, transitioning it from manual to semi-automatic operation.
  • Decreased labor downtime by 5 minutes per truck cabin, yielding weekly savings of $1.8k-$2k.
  • Contributed to design document preparation, encompassing alignments, specs, criteria, and cost estimates.
  • Analyzed original blueprints and technical drawings to assess project requisites.
  • Executed engineering calculations, generated design drawings, and conducted on-site assessments for construction progress monitoring.
  • Researched manufacturing processes at other Daimler Truck plants to enhance knowledge and insights.
  • Collaborated with monorail system operators to optimize workflow, equipment placement, and space usage, elevating manufacturing efficiency.
  • Ensured OSHA compliance through rigorous adherence to safety protocols and housekeeping standards.

Education

Bachelor Of Science - Hospitality Administration And Management

San Diego State University
San Diego, CA
05.2025

Skills

  • Project Management and Implementation
  • Artificial Intelligence Int
  • Strong Interpersonal Skills and Effective Communication
  • Complex Problem-Solving & Multi-tasking Abilities
  • Engineering Research and Design Processes
  • Upsells And Sales Expertise
  • Operational Efficiency, Safety, and Improvements
  • Computer Programming Languages
  • Circuit Design and Analysis
  • Customer Relations & Retention
  • Website Design and Development
  • Marketing & Financial Automation Software Integration
  • SEO Techniques & Optimization
  • VIP Services & Special Events
  • Customer Accounts Management
  • Venue Accommodations

Additional Experience

Anti-Racist Research Subcommittee, 01/2021 - 05/2021
Pennsylvania State University – Remote, PA

  • Developed a blueprint for developing an Anti-racist Institution at The Pennsylvania State University and it's
    satellite campuses to present to Former President Barron.
  • Partnered with PSU individuals ranging from graduate students to Staff to research other anti-racist institutions at
    other Universities.
  • Orchestrated update and integration of important changes into institutional operations.

Team Leader Supervisor, 11/2016 - 01/2020
The Council For The Homeless  – Vancouver, WA

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to
    meet any daily demand.
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of
    constant improvement.
  • Educated potential participants on available services and processes to engage in program.
    Identified service gaps and located needed resources for individuals, including housing, work placement and other
    support.

Timeline

Website Designer & Host

Freelancer
11.2023 - Current

Green Room Hospitality Worker

Live Nation Entertainment Inc.
09.2023 - Current

Venue Night of Show Upsells

Live Nation - The Observatory North Park
11.2022 - Current

Server/Bartender

Gyu-Kaku Japanese BBQ
05.2022 - 11.2023

Shift Lead Server

Nishiki Ramen - Hillcrest
01.2022 - 05.2022

Front of House - Server

Pho House Deli & Cafe
04.2019 - 01.2020

Engineering Internship

Daimler Trucks AG
09.2018 - 05.2019

Bachelor Of Science - Hospitality Administration And Management

San Diego State University
Madison B Huynh