Madison Browning
Edmond
Summary
Detail-oriented professional with exceptional communication and project management skills, thriving in fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, with a strong focus on optimizing processes and supporting team objectives. Dynamic and adaptable, bringing hands-on experience in customer service and care, complemented by a talent for creatively navigating challenges with a results-oriented mindset. Committed to contributing to organizational goals while continuously pursuing opportunities for professional growth and development, showcasing strong analytical, communication, and teamwork abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainor
Starbucks
07.2022 - Current
- Ensured high-quality drink preparation by training new hires on company standards.
- Elevated customer satisfaction through effective coaching on service and operational excellence.
- Conducted comprehensive training sessions, fostering knowledge retention and skill development among partners.
- Provided constructive feedback to partners, enhancing performance in customer service and product delivery.
- Maintained rigorous health and safety standards, consistently ensuring compliance with regulatory requirements.
- Coached partners in POS operations and cash handling, promoting accuracy and efficiency in transactions.
- Implemented food safety procedures, safeguarding product integrity and customer health.
- Facilitated ongoing skill assessments, identifying training needs to support partner growth and development.
Receptionist
Blanca LaBella Day Spa
- Ensured a welcoming environment by greeting clients and managing appointment schedules efficiently.
- Facilitated smooth communication by answering phone inquiries and directing calls appropriately.
- Processed customer payments accurately, contributing to the salon's financial operations.
- Maintained a clean and organized reception area, enhancing overall client experience.
- Supported nail technicians by assisting with station setup and cleanup after services.
- Provided refreshments to clients from the salon bar, enhancing customer satisfaction and comfort.
- Executed mini errands for staff and clients, ensuring operational efficiency throughout the salon.
- Collaborated with salon team members to coordinate client appointments and streamline service delivery.
Sales Associate
Pacific Sunwear
01.2020
- Assisted customers in a retail environment to help them find and purchase products.
- Processed transactions.
- Maintained the store by greeting customers, answering product questions, recommending items, handling payments, restocking shelves, and ensuring the store is clean and organized.
Lifeguard/Swim Instructor
City of Roseville
04.2018 - 01.2020
- Enhanced swimmer safety by teaching water skills and safety techniques.
- Responded to emergencies with first aid and CPR, ensuring swimmer safety.
- Conducted inspections to identify and address cleanliness and safety hazards.
- Maintained team communication during shifts, ensuring effective operational coordination.
- Monitored swimmers attentively to quickly identify and assist those in distress.
- Ensured hygiene standards through diligent upkeep of pool and surrounding areas.
- Maintained chemical balance through regular water testing for optimal swimming conditions.
- Improved emergency response times through comprehensive lifeguard drills and training.
- Participated in professional development to enhance water safety knowledge and skills.
- Designed engaging swim classes tailored to various age groups and skill levels.
Education
Liberal Arts
Arizona State University
Tempe, Remote/Online12.2025
General Education, Interest in Nursing
University of Central Oklahoma
Edmond, OK05.2023
General Education Courses
Sierra College
Rocklin, CA05.2022
Skills
- Skilled in prioritizing tasks under pressure
- Driven to learn and grow
- Customer service facilitation
- Willing and able to accept constructive criticism
- Meticulous with tasks and organization
- Judgment and policy adherence
- Telephone skills
- Data entry
- Appointment scheduling
- Office administration
- Attention to detail
Certification
- First Aid/CPR Certified - Expired
- Certified Coffee Master, Starbucks - Current
- Bloodborne Pathogens Training - Current
LANGUAGES
English, Norwegian
Timeline
Barista/Barista Trainor
Starbucks
07.2022 - Current
Sales Associate
Pacific Sunwear
01.2020
Lifeguard/Swim Instructor
City of Roseville
04.2018 - 01.2020
Receptionist
Blanca LaBella Day Spa
General Education, Interest in Nursing
University of Central Oklahoma
General Education Courses
Sierra College
Liberal Arts
Arizona State University