Madison Brooks
Newberry,SC
Summary
Proactive Head of Arts and Crafts and Lifeguard with extensive experience in customer service and camp counseling. Skilled in activity planning, problem-solving, and creating engaging programs while ensuring safety and inclusivity. Known for strong leadership, adaptability, and fostering positive environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Head of Arts and Crafts, Overnight Camp Counselor
YMCA of Metropolitan Chicago
2024.06 - Current
- Promoted camper independence by teaching essential life skills such as time management, decision making, and problem solving.
- Led outdoor education sessions that focused on environmental stewardship and nature appreciation for diverse age groups of children.
- Received high marks on performance evaluations for strong leadership skills and ability to connect with campers.
- Demonstrated adaptability by modifying activities to accommodate different ability levels or individual needs among campers.
- Collaborated with fellow counselors to create engaging programming for diverse groups of campers.
- Enhanced camper experience by organizing and leading various age-appropriate activities.
- Fostered a positive, inclusive environment by facilitating team-building exercises and group bonding activities.
- Provided emotional support for homesick or struggling campers, helping them adjust to the overnight camp environment successfully.
- Built trust among my assigned group of children by consistently enforcing rules fairly.
- Kept cabins clean and organized, ensuring a safe living space for all occupants throughout the summer season.
- Handled challenging situations effectively, including resolving conflicts among campers and addressing behavioral issues.
- Ensured safety and well-being of campers through close supervision and adherence to camp policies.
- Managed up to 50 children participating in Arts and Crafts at a time.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Customer Service Cashier
Ron Jon Surf Shop Of Fla
2023.03 - 2023.05
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Cashier and Server
Kaia Bowls
2023.02 - 2023.03
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Store Manager
Newberry Consignment and Antiques
2021.08 - 2022.04
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Optimized store displays and appearance via strategic merchandising.
Education
Screenwriting
MetFilm School
London, EnglandHigh School Diploma -
South Carolina Connections Academy
Columbia, SC06.2021
Skills
- Role Modeling
- CPR Certified
- Activity Planning
- First Aid Proficiency
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Organizational Skills
Certification
- Certified Lifeguard, American Red Cross - 6/14/24-6/7/26
- First Aid/CPR Certified
- Microsoft PowerPoint Certification
- Microsoft Word Certification
- Microsoft Excel Certification
- Adobe Premiere Pro Certification
- Adobe Photoshop Certification
Timeline
Head of Arts and Crafts, Overnight Camp Counselor
YMCA of Metropolitan Chicago
2024.06 - Current
Customer Service Cashier
Ron Jon Surf Shop Of Fla
2023.03 - 2023.05
Cashier and Server
Kaia Bowls
2023.02 - 2023.03
Assistant Store Manager
Newberry Consignment and Antiques
2021.08 - 2022.04
Screenwriting
MetFilm School
High School Diploma -
South Carolina Connections Academy
- Certified Lifeguard, American Red Cross - 6/14/24-6/7/26
- First Aid/CPR Certified
- Microsoft PowerPoint Certification
- Microsoft Word Certification
- Microsoft Excel Certification
- Adobe Premiere Pro Certification
- Adobe Photoshop Certification
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