Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Madison "Grace' Skipper

Raleigh,NC

Summary

A client-focused technical professional with proven expertise in equipment maintenance and customer service. Known for swiftly addressing technical challenges and ensuring optimal equipment performance. Emphasizes team collaboration and adapts seamlessly to dynamic work environments. Skilled in diagnostics, troubleshooting, and customer interaction with proactive attitude.

Overview

5
5
years of professional experience

Work History

Field Service Representative

ACO Med Supply, Durham, NC
05.2024 - Current
  • Fit and adjust orthopedic soft goods and functional braces for patients according to physician's prescriptions and specifications.
  • Provide comprehensive patient education on the proper use, care, and maintenance of orthopedic devices, improving patient comfort and adherence to treatment plans.
  • Serve as a primary point of contact for patients and clinic staff, addressing product-related questions, concerns, and troubleshooting issues promptly and effectively.
  • Maintain extensive knowledge of orthopedic bracing products, including their applications, components, and technical specifications.
  • Collaborate with orthopedic surgeons and medical staff to recommend and provide the best bracing solutions for specific patient needs.
  • Establish and maintain positive, long-term relationships with customers, including physicians, office staff, and hospital personnel.
  • Manage equipment inventory and procurement for assigned clinics, ensuring a cost-effective and adequate supply of braces and other materials.
  • Organize and track product returns, service requests, and deliveries, maintaining accurate and timely records.

Primary Medical Assistant for Rehab & Pain Management Department

EmergeOrtho, Raleigh, NC
12.2022 - 05.2024
  • Communicated and worked directly alongside a medical provider, being their go-to person for all of their needs and their patients needs.
  • Ordered tests, medications, notes, and any other requests from the provider, and schedule appointments for patients’ as needed.
  • Traveled to multiple office locations with the provider to maintain stability in the workplace, and flexibility in schedule changes throughout the day.
  • Corresponded and interacted directly with patients daily, in office and online, filtering through messages to the provider and answering them with the provider’s discretion.

Pre-Op/Post-Op Medical Assistant for Injections and Procedures

EmergeOrtho, Raleigh, NC
06.2021 - 12.2022
  • Monitored and recorded an average of 30 patients per day which included collecting patients vital signs, triaging and assessing patients’ medical status, and preparing patients for their procedure.
  • Informed patients on exact procedure protocols and answered all questions with medical assistant insight.
  • Called patients after procedures and documented outcomes, and informed providers as needed on patients post-procedure status.
  • Sterilized and stocked all equipment used each day for procedures and prepared charts for the following day’s schedule.

Health Education Intern

Planned Parenthood South Atlantic, Charlotte, NC
08.2020 - 12.2020
  • Assisted, peer-facilitated, and helped with curriculum preparation and planning for numerous workshops for teens and adolescents through the Teen Connections program at the health center.
  • Created and designed posts for the Teen Connections Instagram page and led campaign series dealing with influential sexual health educators all over the state, country, and world.
  • Planned, created, and organized an annual holiday party for the Teen Connections teens and parents.
  • Developed and implemented new activities and ideas to enhance existing programs.
  • Created and designed newsletters, flyers, and other infographics for the Teen Connections events and Instagram page.

Education

Bachelor of Science - Public Health

The University of North Carolina at Charlotte
Charlotte, NC

Skills

  • Adaptability to change
  • Field operations
  • Diagnostic skills
  • Work order preparation

Timeline

Field Service Representative

ACO Med Supply, Durham, NC
05.2024 - Current

Primary Medical Assistant for Rehab & Pain Management Department

EmergeOrtho, Raleigh, NC
12.2022 - 05.2024

Pre-Op/Post-Op Medical Assistant for Injections and Procedures

EmergeOrtho, Raleigh, NC
06.2021 - 12.2022

Health Education Intern

Planned Parenthood South Atlantic, Charlotte, NC
08.2020 - 12.2020

Bachelor of Science - Public Health

The University of North Carolina at Charlotte

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