Madison Grieve
Jamestown,ND
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Blackboard, where I significantly increased sales through effective upselling. Proficient in POS operations and guest engagement, I foster positive dining experiences while maintaining a calm demeanor under pressure. Committed to enhancing team communication and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server/Bartender/Expo
Blackboard
04.2024 - 10.2025
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
Corner Bar & Grille
01.2025 - 04.2025
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Special Education Paraprofessional
Gussner Elementary
01.2023 - 12.2024
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported teacher in development of individual learning strategies.
- Monitored student classroom and outdoors activities to promote student safety.
- Collaborated with teachers and specialists to assess student progress.
- Kept open and frequent communication with families to provide regular updates on child's academic progress and individualized needs.
Engagement Supervisor
North Dakota Farmers Union Camp
03.2021 - 09.2023
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Collaborated with HR on hiring and onboarding staff, managing onboarding documents, and payroll oversight.
- Handled administrative and business management needs for busy Farmers Union camp with as many as 600 children in attendance each summer season.
Server
Luna
08.2022 - 05.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Rolled silverware, set up tables and polished glassware and silverware.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
Server
Applebee's
02.2023 - 04.2023
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Receptionist
Layered
10.2021 - 01.2022
- Corresponded with clients through email, telephone, or postal mail.
- Responded to inquiries from callers seeking information.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained the salon & restocked product.
Camp Counselor
North Dakota Farmers Union
04.2021 - 08.2021
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Monitored participation in recreational activities to provide assistance to participants.
- Kept athletic and games equipment and facilities organized and maintained.
Prep Line Cook
Bells Resort
05.2020 - 08.2020
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Trained and assisted new kitchen staff members.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Communications
Minnesota State University, Moorhead
Moorhead, MNSkills
- Point of sale (POS) system operations
- Task prioritization
- Guest engagement
- Exceptional customer service
- Calm demeanor
- Table setting
- Professional appearance
- Dish preparation
- Wine service
- Table setting arrangements
- Point of sale operation
- Strong work ethic
- Service prioritization
- Child development
- Public relations
- CPR certified
- Youth program development
- Team communication
Timeline
Server/Bartender
Corner Bar & Grille
01.2025 - 04.2025
Server/Bartender/Expo
Blackboard
04.2024 - 10.2025
Server
Applebee's
02.2023 - 04.2023
Special Education Paraprofessional
Gussner Elementary
01.2023 - 12.2024
Server
Luna
08.2022 - 05.2023
Receptionist
Layered
10.2021 - 01.2022
Camp Counselor
North Dakota Farmers Union
04.2021 - 08.2021
Engagement Supervisor
North Dakota Farmers Union Camp
03.2021 - 09.2023
Prep Line Cook
Bells Resort
05.2020 - 08.2020
Communications
Minnesota State University, Moorhead