Madison K. Brown
Brooklyn,NY
Summary
Motivated social services professional with extensive experience in customer service, research and administrative tasks. Skilled in data entry, with a strong emphasis on maintaining confidentiality and fostering client relationships.
Overview
10
10
years of professional experience
Work History
Administrative Assistant to the Program Director
Women In Need, Family Shelter
09.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked with case manager supervisors to process and conduct intakes for new clients.
- Documented client updates in case notes weekly.
- Carried out unit inspections.
- Engaged in weekly team meetings.
Research Assistant
Justice Democrats
11.2021 - 09.2023
- Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
- Translated research findings into actionable recommendations, influencing policy and practice.
Order Writer and Barista
Whole Foods Market
09.2018 - 02.2020
- Participated in inventory management initiatives, collaborating with warehouse personnel to ensure adequate stock levels were maintained for fulfilling orders promptly.
- Achieved a high level of customer satisfaction, addressing concerns promptly and providing comprehensive resolutions.
Guest Services
Hilton Hotel
12.2014 - 07.2018
- Collaborated with other hotel departments to ensure a cohesive approach to guest services.
- Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
- Ensured clients'' comfort providing guest services, including preparation clean sleeping quarters and provision of personal amenities.
Education
Bachelor of Science - Sociology
CUNY School of Professional Studies
New York, NY12.2024
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Proficient in the Spanish Language
Languages
Spanish
Professional Working
Timeline
Administrative Assistant to the Program Director
Women In Need, Family Shelter
09.2023 - 08.2024
Research Assistant
Justice Democrats
11.2021 - 09.2023
Order Writer and Barista
Whole Foods Market
09.2018 - 02.2020
Guest Services
Hilton Hotel
12.2014 - 07.2018
Bachelor of Science - Sociology
CUNY School of Professional Studies
Similar Profiles
Carly LivingstonCarly Livingston
Volunteer at Green Hills Women ShelterVolunteer at Green Hills Women Shelter
Ella HigginsElla Higgins
Volunteer at Rose Haven Shelter For Women And ChildrenVolunteer at Rose Haven Shelter For Women And Children
Anahi VelozAnahi Veloz
Shelter Monitor at Battered Women and Children’s ShelterShelter Monitor at Battered Women and Children’s Shelter