Madison K Powell
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Assistant Restaurant Manager
Lou Malnatis Pizzeria
10.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Restaurant Food Server
Lou Malnatis Pizzeria
12.2021 - Current
- Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
- Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Efficiently managed multiple tables, prioritizing tasks to deliver timely and accurate orders.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
Education
Associate of Arts - Undeclared
College of Dupage
Glen Ellyn, IL05.2023
Skills
- Shift Management
- Food Safety Compliance
- Employee Scheduling
- Staff Training and Development
- Opening and closing procedures
- Restaurant Operations
- Training and mentoring
- POS system knowledge
- Scheduling and labor control
- Inventory Control
- Customer Service
- Reliable and Responsible
Timeline
Assistant Restaurant Manager
Lou Malnatis Pizzeria
10.2023 - Current
Restaurant Food Server
Lou Malnatis Pizzeria
12.2021 - Current
Associate of Arts - Undeclared
College of Dupage