Madison L. Malcolm
Atlanta,GA
Summary
Resourceful professional with a strong foundation in legal assistance and healthcare. Demonstrated ability in managing schedules, maintaining records, and optimizing workflows. Committed to fostering positive relationships and delivering high-quality support in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Intern- Legal Aid Assistance
C. Kelly Law
Atlanta, GA
01.2026 - Current
- Supported attorneys by preparing legal documents and case files to streamline case progress.
- Collaborated with legal team members on project tasks and timelines for each client and case.
- Drafted correspondence, memos for client communication and prepared demand letters for case settlements.
- Coordinated scheduling for client meetings, medical provider appointments, and attorney consultations to enhance client service.
- Updated client records ensuring accuracy and confidentiality of information for each case daily.
- Maintained positive working relationships with fellow staff and management.
- Streamlined case management systems for improved access to case information.
Phlebotomist- Licensed Contractor
Quest Diagnostics
Atlanta, GA
05.2024 - 08.2024
- Collected blood samples from patients, retired Veterans, ensuring adherence to proper phlebotomy techniques for safety and accuracy.
- Completed accurate and timely collection and transport of clinical specimens, ensuring quality patient care in accordance with established procedures.
- Maintained and Followed infection control protocols to prevent contamination during procedures.
- Effectively used HIPAA protocols for every client for safety procedures of personal information.
Shift Manager
KFC/ TACO BELL
Atlanta, GA
08.2017 - 05.2024
- Supervised daily operations and ensured compliance with health and safety standards.
- Trained and mentored team members on food preparation and customer service techniques.
- Managed inventory levels and conducted regular stock checks, resulting in reduced waste.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Helped employees accomplish tasks during peak periods by aiding in cooking, customer service, line prep and leadership.
- Determined complete order accuracy by examining items to verify price, quality and quantity.
- Cultivated positive working relationships with staff, customers, and vendors to enhance collaboration and service.
- Ensured completion of all opening and closing duties was completed accurately according to established guidelines.
- Coordinated special events, including holiday sales and promotional campaigns, to drive customer engagement.
Education
Bachelor of Science - Psychology And Human Services
Clayton State University
Morrow, GA05-2026
License Phlebotomist - Phlebotomy
A Breath of Fresh Air Medial Careers
Decatur, Georgia03-2024
Skills
- Legal research
- Workflow optimization
- Operations support
- Customer service
- Creative problem solving
- Adaptability and flexibility
- Quick learner
- Computer skills
- Creativity and innovation
Certification
- QPR and Suicide Prevention Certified
Timeline
Intern- Legal Aid Assistance
C. Kelly Law
01.2026 - Current
Phlebotomist- Licensed Contractor
Quest Diagnostics
05.2024 - 08.2024
Shift Manager
KFC/ TACO BELL
08.2017 - 05.2024
Bachelor of Science - Psychology And Human Services
Clayton State University
License Phlebotomist - Phlebotomy
A Breath of Fresh Air Medial Careers